Ordered two items for my grandchildren on Dec.12 for Xmas on line. It said they were in stock and would ship 1-3 business days. Never got a shipping notice or tracking #. Sent 4 emails to their customer service dept. and never received a response. Tried to call about 5...
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ID
#1166538 Review #1166538 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
This has happened many times..i GOT THE AD, AND CALLED TO SEE IF THEY GOT THE gOOD fRIENDS CAN CAT FOOD IN,, I was put on hold, and after 10 minutes, I hung up,, no one got back to me,, I called back and no one answered the phone,, I waited, and called again,,busy...
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1 comment
Anonymous
#1418072

Unless you have the feral cats spayed or neutered..DO NOT FEED THEM!!!!

ID
#1163690 Review #1163690 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
It's classic that they can't respond to any of my e-mails, but can seem to send me 5 advertising e-mails everyday. I regret ever learning about Rural King. If I could go back in time, I would not order anything from them. At first appearance they seem to be an...
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1 comment
Anonymous
#1415456

Same thing's happening to me,,, they sent partial order but marked it "complete" on their website,,, emailed them 3 times = no response,,, called and was in "que" at #35 =said it was a 81 min wait,,, what a joke

ID
#1163355 Review #1163355 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - There's a guy named Mike that works in customer service I se

3.1
Details
This man Mike totally flirts with his customers a lot to the point where they get aggravated he asked names where they work where they're from he holds up lines just to get these girls to talk to him even when women are with their men you can see their men getting pissed off I think he's a really disrespectful selfish *** he might know how to talk to people but I think he needs to check on what he's talking 2 I even see him outside on breaks with chicks
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ID
#1161897 Review #1161897 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Csm Alissa in cross lanes wv is so rude and disrespectful

4.5
Details
She had an additude to me
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ID
#1160151 Review #1160151 is a subjective opinion of poster.
Location
Cross Lanes, West Virginia
Service
Rural King Customer Care
Reason of review
Poor customer service
1.0
Details
PLEASE, check the better business rating of the Rural King-Mattoon, IL (corporate HQ's) store before buying anything from this retailer! They mislead me on a sale item that was listed as "in stock" and cancelled my order after 10 days. This leaves me high and dry for...
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ID
#1159192 Review #1159192 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Rural King - Tax scam

When you buy livestock feed in Gainesville Fl they charge you sales tax every time and make you fill out a exempt form and give you a number that suppose to exempt you thats no good cause the next time they make you fill the same form out again Agricultural feed have no tax so who pocketing the tax money ?
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ID
#1156865 Review #1156865 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Problems with payment

Rural King - Worst Customer Service Ever

1.0
Details
Well I said worst customer service ever but to be honest I don't even know if they have a customer service because I can't get a single freakin response back from these Jack offs.....
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ID
#1155005 Review #1155005 is a subjective opinion of poster.
Location
Bonita Springs, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service
3.0
Details
I ordered an item for my grandson's on 12/04/17. On 12/08/17 I called the 800 number and actually got in touch with a person to inquiry about my order (the money was removed from my account on the 4th). She said the item was in stock but she wanted to verify. She sent...
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2 comments
Anonymous
#1413439

Follow up to my review from 12/23/17. I did receive a refund which was good.

I received an "standard" email from Rural King asking me to review my transaction.

I wrote a condensed version of what I originally wrote and received an email back stating

that I did not comply with their criteria! I just listed the facts and they won't post it.

Never again, Rural King!

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ID
#1154627 Review #1154627 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King - Phone customer service is the worst I have ever seen in my 58 years alive

call and have to wait 47 minutes to talk to a person call and have to wait {{redacted}}
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ID
#1154570 Review #1154570 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Poor Customer Service

1.5
Details
It is quite obvious Rural King can't compete in the big league as a competent online retailer. Placed an order on 12/7/17 and received confirmation of order immediately. Have yet to receive any confirmation of when order will ship and it is now 12/19/17. Sent an email to customer service 4 days ago with no response. Called at 7 AM this morning (when customer service starts) and still had to wait on the line for over 20 min and person could not tell me about my order. He says they have to check where it is shipping from and would contact me today. Well it's 12hrs later and SURPRISE no return contact. This is my first and last shopping experience with Rural King. There are more competent online retailers to do business with.
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1 comment
Anonymous
#1407771

customer service of on line sales awful, in store great really like to shop the store but beware on line ordering . 17 days no response to e mails, phone calls result in really long wait times very bad experience!

ID
#1151968 Review #1151968 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • No shipping confirmation in 12 days
  • Not getting any return communication
Reason of review
Order processing issue
Loss
$42
Preferred solution
Let the company propose a solution

Rural King - Poor customer service

2.7
Details
I order a gun and just received a email confirming that I bought it. No info on shipment or when I could expected or nothing. I called the number on the email and as soon as I chose the option to check on a order the call gets dropped. I also called the store and they told me I had to deal with the online page or to write an email because they couldn't help me in store. Awful service and I still waiting on info on my purchase.
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ID
#1151617 Review #1151617 is a subjective opinion of poster.
Location
Wentzville, Missouri
Service
Rural King Customer Care
Reason of review
Order processing issue
1.0
Details
On or around Dec. 14, I was shopping in the Marion oh. Rural king . I went to pick up some stovepipe for my woodbine. Figured I would try and find a new chain for my chainsaw! After digging through the very unorganized shelf of piles of chains and bars I found one that...
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2 comments
Anonymous
#1757841

Our store puts wanted posters all over with no reward lol

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ID
#1150634 Review #1150634 is a subjective opinion of poster.
Location
Marion, Ohio
Service
Rural King Customer Care
Reason of review
Poor customer service
I just waited 45 minutes to speak to customer service and when I was # 1... you cut me off!!!! How dare you... bad, bad service!!!!! At 12:30 pm. 12/16/2017. I expect a return call at 724-880-7779 My name is: Erin Chapman I am having a terrible experience with a store...
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1 comment
Anonymous
#1405982

don't expect rural king to call you they don't acknowledge this website's reviews or complaints because they don't care customers don't mean anything to them !!!!!

ID
#1149646 Review #1149646 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
1.0
Details
We have been shopping at Rural King store in Spring Hill several times but last Sunday will be the last time. We were in line for free popcorns. The long dark blonde hair woman worker was bagging and popping popcorns , the woman in front of me got her popcorns and said...
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ID
#1139366 Review #1139366 is a subjective opinion of poster.
Location
Spring Hill, Florida
Service
Rural King Customer Care
Reason of review
the way i were treated