I just waited 45 minutes to speak to customer service and when I was # 1... you cut me off!!!! How dare you... bad, bad service!!!!! At 12:30 pm. 12/16/2017. I expect a return call at 724-880-7779 My name is: Erin Chapman I am having a terrible experience with a store...
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1 comment
Anonymous
#1405982

don't expect rural king to call you they don't acknowledge this website's reviews or complaints because they don't care customers don't mean anything to them !!!!!

ID
#1149646 Review #1149646 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
1.0
Details
We have been shopping at Rural King store in Spring Hill several times but last Sunday will be the last time. We were in line for free popcorns. The long dark blonde hair woman worker was bagging and popping popcorns , the woman in front of me got her popcorns and said...
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ID
#1139366 Review #1139366 is a subjective opinion of poster.
Location
Spring Hill, Florida
Service
Rural King Customer Care
Reason of review
the way i were treated
1.7
Details
Excuse me?? Rural King and Bob just missed out on a sale of over $1000. This happend before Hurricane Irma even hit Florida and it was around 455pm on a Thursday. I will never go back to Rural King anymore. Bring back the other guy that worked back there before Bob,...
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ID
#1138993 Review #1138993 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Bad service

1.7
Details
Called to asked an update on my order and the lady that answered the phone answered with "ya what do you want" I said excuse me she said "I'm to busy to deal with dumb questions" worst service ever and will never do business with them again!
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ID
#1123919 Review #1123919 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
I went to the Rural King in Crystal River to buy a firearm, I ask the person behind the counter if he had the one I wanted. He glanced at the rack and said no he did not have it, and that was it. So I was kind of pissed of at his attitude ,like he could care less if he...
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ID
#1117861 Review #1117861 is a subjective opinion of poster.
Location
Crystal River, Florida
Service
Rural King Customer Care
Pros
  • Employees
  • Service in spring hill store
Cons
  • Service in crystal river store
  • Corporate customer service rudeness
Reason of review
Poor customer service

Rural King - Guarantee low price

1.0
Details
I found the ultra fab roller cheaper at adventure RV. I called Rural King and waited on the line for over 30 minute to found out that a supervisor would need to approve and all of them have just gone home. I was told they would call me in the morning, Never did. So I called them, waited the the phone for another 30 or more minutes to fine out that they didn't get an answer and would call me by the end of the day. NEVER DID. So I called them, and again waited on the phone for 30 or more minutes to hear them say that the supervisor didn't give them an answer. So he called the supervisors boss and got back with me and told me that they do match sale prices on items. So to make along story short. THEY DO NOT HAVE A LOW PRICE GUARANTEE!!!
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ID
#1100950 Review #1100950 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • No low price guarantee
  • False advertising
Reason of review
Pricing issue
Loss
$85
Preferred solution
Let the company propose a solution
2.9
Details
I Bought A New Husqvarna Ranch King From The Angola Rural King On Black Friday. The First Time U Tried To Use It It started Hard. Took Several Attempts To Start. Went To Use It The Second Time And Had No Spark Under Warranty So Turned In To TIM Service Manager The...
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ID
#1096942 Review #1096942 is a subjective opinion of poster.
Location
Angola, Indiana
Service
Rural King Customer Care
Pros
  • Ladies up front were very helpful
Cons
  • Service of product after the sale
Reason of review
Poor customer service
Loss
$348
Preferred solution
Let the company propose a solution

Rural King - Extremely pissed!

My wife returned seal coat we did not need and was confronted upon entrance as a common thief!mind you she had our receipt of 200 dollars cash paid for the material!! !!seriously considering lawsuit. BETTER RETRAIN YOUR EMPLOYEE NAMED BILL!! ! !ELYRIA STORE.. Disrespectful maggot
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ID
#1089381 Review #1089381 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
I like Rural King but..... yesterday June 18, 2017, I went to shop. Looking for outdoor decorations. None of them were priced. I asked the lady stocking the shelves and she said I had to take the items to the register for a price. So, I said, I have to wait in line to...
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ID
#1063416 Review #1063416 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King Poor Customer Service

2.6
Details
Winchester, Ky. My husband bought a small generator to use at a tournament only to realize it was too small. He took it back, unopened and with receipt, to EXCHANGE for a larger one only to be rudely told by the customer service lady to "read their signs; no returns on generators". Long story short, he insisted on seeing manager, manager was very helpful (since it had NOT been opened and no fuel was used), but that lady at the customer service desk ran my husband through hoops for an hour. After waiting in line for 30 mins to finalize the transaction, the same RUDE lady told him he had to go to another line. That was deliberate. My husband loves Rural King, but THAT one has seen its last penny of mine.
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ID
#1055367 Review #1055367 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I went into the new greenwood indiana store to see about purchasing a zero turn mower.I asked if they had any special promotions on 0% interest.Needless to say nobody knew nothing.One mgr. said I had to apply to John Deere (want Husquavarna)another mgr said I needed to...
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ID
#1031392 Review #1031392 is a subjective opinion of poster.
Location
Greenwood, Indiana
Service
Rural King Customer Care
Cons
  • Being misinformed
Reason of review
Poor customer service
3.4
Details
Regular customer of high price items.Often a purchaser of guns through the flash sales. Taking my business elsewhere now... Way too little coverage of gun dept. Grouchy older guy that let multiple people walk out and phone calls drop off while I awaited my turn (I...
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1 comment
Anonymous
#1436030

I ordered 4 items from RK Guns. They took my money for items they did not have in stock.

It took many days to notify me they did not have and order would be canceled. They said my money would be refunded in 2 to 5 days. Been past that and no refund. Why would they run a payment before they ship?

Most vendors will not charge until item ships. Bad ethics RK Guns.

ID
#1030668 Review #1030668 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King Customer Care Review

Champaign, IL. I tried to special order an Anderson lower receiver from the store. It arrived on time, but I've had to return every 3 days multiple times to keep resubmitting my information for a state background check, because the workers keep improperly filling out the paperwork. I can't justify any price for a product that I can't receive due to their incompetence.
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ID
#1022997 Review #1022997 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Advertises Guns that are not instock

3.5
Details
Numerous times I have received an email and went online right away to find the Special sale Gun was out of stock, they advertise guns they dont stock. Thats a bad way to lure customers to your website to sell them a more expensive gun, the stores are more money IF they have the Gun in stock, the same time within an hour of the sale. Special ordering at the store they will inform you that it can take up to 14 days and they may not get them instock, which defeats the purpose of buying a firearm in the store or receiving it sooner than later. The Special sales are great, with the exception the firearms are not in stock, although you can purchase a more expensive option, that is in stock.
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ID
#1008847 Review #1008847 is a subjective opinion of poster.
Location
Spring Hill, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service
1.0
Details
Now, they don't have the boots and they are trying to see if they will be shipped from a store that does have them. What a nightmare. If they don't have them in stock they should be able to say so at the time of the order. I like Rural King, but only if you shop in...
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ID
#1007948 Review #1007948 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
Preferred solution
The boots were $139.99 in store, $159.99 online plus tax and $20 shipping total online $190.00. I'd like a monetary break for all my trouble. This has been going on over a week of my time and phone calls.