Rural King - Customer Care Review

Went to the spring hill location. Was very impressed the location was very organized and customer service was spot on... I live in inverness will go back to spring hill. Crystal river location very unorganized as well the employees have no desire in helping customer. Feel like im wasting there time. They need clean out whole store and start over. Like i said spring hill location was perfect. Will be back to shop.
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ID
#998356 Review #998356 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King Customer Care Review

My first experience at the Marysville rural king was today January 19th, I was greeted as soon as i walked in by a lady at the service desk, not a store i would normally go to . But the friendly service i received , i will go back ,
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ID
#994194 Review #994194 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Good customer service

Rural King - Customer Care Review

Lazy workers. I ordered 3 guns on thanksgiving got delayed and with them even admitting it was their fault after 30 days of waiting I finally got them. I had been in the store several times a week to check on the status and the workers half the time wouldn't even look at the computer. Finally when I was able to re register at the 30 days I was approved and that was the last 2g I'll ever spend at that store. They really need to work on better management. Lebonon Ohio *** them lazy ***
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ID
#979385 Review #979385 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
I just want to know why all of a sudden I get a BS corporate policy excuse? I retired from the Navy with 20 years and a Top Secret clearance; worked 11+ years now for the federal government and have to have regular background checks; and I'm a bonded elected official. AND I CAN PURCHASE AND CARRY A 22 RIFLE? BS! I will never spend another cent at Rural King...
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2 comments
Anonymous
#1411955

As a former Gun Barn employee I believe the employee was following proper procedure. We had a young lady try to buy a weapon using her CCW as her "identification".

The clerk politely stated Rural King does not recognize a CCW as "identification". When her 4473 was processed through the government site, she was DENIED.

As for the OP stating he had purchased a weapon five months earlier, he could have become ineligible to own a weapon four months and three weeks ago.

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ID
#966653 Review #966653 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Inconsistent polciy
Reason of review
changing policy

Rural King Customer Care Review

Maryville store is poorly managed i was into pick up my layaway, the lady at the service desk was always friendly and talked and made me feel important. After waiting for over 30 minutes found out my lawaeay was never found, snd was told it was never put away, i Will never trust that store again
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ID
#965381 Review #965381 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Customer service not good!

3.2
Details
I had my rebate slip with me and the associate forgot to scan it. I asked if she could void the transaction. No she couldn't but I could take it to the service desk and they would take care of it. She couldn't do it either. she did try but could not get the register to do it. She said it was a computer problem. Why didn't she call a manager to override the transaction? So I still have my rebate and no I didn't buy everything I wanted because at noon they were sold out already! The customer service at this store has gotten worse and I am beginning to wonder if it's worth my while to shop here.
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ID
#960904 Review #960904 is a subjective opinion of poster.
Location
Crystal River, Florida
Service
Rural King Customer Care
Pros
  • I liked this store when it first open
  • Layout of store
Reason of review
Poor customer service
1.0
Details
Received a Rebate for a gun purchase for $71...sales person told me when I got it in mail to bring it in and they would give me cash for it...Wrong when I did they said I had to buy something....Ok I bought something for $10 and the cashier had trouble so called some...
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ID
#929143 Review #929143 is a subjective opinion of poster.
Location
Winchester, Kentucky
Service
Rural King Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.3
Details
Hello, I'm still waiting for a phone call from your corporate office about the Clarksville Tn store. I have been giving you business since they opened the store there and now I'm being treated badly because my purse looks like a back pack. I will not shop there...
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1 comment
Anonymous
#1317458

It's stealing and steal

ID
#921640 Review #921640 is a subjective opinion of poster.
Location
Camp Pendleton, California
Service
Rural King Customer Care
Reason of review
Poor customer service
1.0
Details
I have to tell you how completely disgusted i am with your store in leesburg florida store # 3103. And the horrible way they treated a menally impaired child recently they are a store full of bullies. And i think everyone should know it , and reconsider there support...
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1 comment
Anonymous
#1198569

rural king doesn't have a store number 3103 so I would question this review however disgusting way rural king treats its customers and employees is disturbing and very true !!!!!

ID
#894971 Review #894971 is a subjective opinion of poster.
Location
Sawyer, Minnesota
Service
Rural King Customer Care
Reason of review
Poor customer service
This is not acceptable from a customer point of view. When I called the on-line gun store. The reps were not sensitive or open to suggestions or hearing my concerns. Rural King needs more staff. eBay and Amazon has figured this out, Rutal King needs to before it...
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ID
#885817 Review #885817 is a subjective opinion of poster.
Location
Homosassa, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King Customer Care Review

3.5
Details
Madisonville KY Location: when you call they put you on hold for an extended period of time. Half of the items are incorrectly priced or do not have a price at all. I paid for a LP gas exchange and waited 45 minutes and had to ask 3 different people for help before anyone came to help me. Parking lot is a disaster due to holes.
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ID
#874009 Review #874009 is a subjective opinion of poster.
Location
Manitou, Kentucky
Service
Rural King Customer Care
Reason of review
Poor customer service
Was in Rural King early today as we are every Sunday, some young girl tried to help me and she couldn't answer any of my questions and really didn't act as though she cared. I did mention it to the manager all she could say was" I'm sorry and she is new" ok I get that...
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2 comments
Anonymous
#1396132

You expect an employee who makes minimum wage to know everything, then told the manager. You sound like a kind person... Acquire the knowledge yourself, and stop complaining.

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ID
#864437 Review #864437 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Rural King Customer Care
Reason of review
Poor customer service
I was behind a family in line who was purchasing a icecream maker.The maker was ringing up around $200 which seemed to cunfuse the lady paying for the item. She said there was a couple diffrent signs stateing it was on sale for $69. Managment was called and all signs...
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ID
#862782 Review #862782 is a subjective opinion of poster.
Location
Fort Washington, Maryland
Service
Rural King Customer Care
Reason of review
Pricing issue

Rural King Customer Care Review

2.3
Details
I was at the counter to purchase 100.00 plus in dog foods and supplies but Janice at desk couldn't bother to look up and speak to me. It's ok lots of stores sell dog food and supplies in marion ill
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ID
#847466 Review #847466 is a subjective opinion of poster.
Location
Murphysboro, Illinois
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Not worth the drive

I went to the Bonita Springs store- which was a drive but I wanted to let my daughter do the craft that was advertised in the paper for Mother's day. We got there and walked around the entire store and saw no craft area set up. There were no employees available to answer any question and it seemed like every item I was thinking about buying had no price. When I did take one item to an employee which I believe was an assistant manager it seemed like I was a real bother to him. I won't make that drive again for a while. I have went to Rural kings before (up north). This was not impressive at all. I don't think I would recommend this for a long while. My daughter 3yrs was upset she wasn't able to do the craft and I was aggravated the whole time there. I thought it would be a nice day. Instead we wasted a day.
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ID
#843840 Review #843840 is a subjective opinion of poster.
Location
Cape Coral, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution