1.6
Details
does anybody wonder as to why rural king has not resolved any of the complaints on this and other websites, it really makes me wonder after I sent several e-mails to customer service and the owner ceo alex Melvin as to why none of these complaints or reviews has...
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8 comments
Anonymous
#1317478

Probably because no one cares about whiny people like you, when the company makes over a million dollars just in one store a month. :)

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ID
#791518 Review #791518 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Most employees
Cons
  • How they handle complaints
  • How management treats employees
  • Poor service
Reason of review
Poor customer service
Loss
$100
Preferred solution
company needs to resolve complaints

Rural King - WORSE EXPERIENCE EVER *NO CUSTOMER CARE AT ALL*

You have to be kidding me?. We are new to this area, just purchased a home here, i send my wife to this Rural King location to pick up 2 simple things, electrical connectors and wall anchors, she asks for some help locating them at the counter, she walks around in there for 10 minutes awaiting help, no one comes to help, so she returns to the counter and again asks for help, and again no ones comes and meanwhile she is beginning to stew. Another 10 minutes passes and finally a guys shows up as she is now upset for waiting so long and he treats her like it is her fault for being upset, then he sells her the wrong thing and knew it was wrong because i sent with her a sample to match it up to so to assure it is the same. Hes now laughing, haha, shame on my wife for being upset because this place sucks and can not assist their customers. WOW. I have been to Rural Kings throughout this country for yrs and never ever will step foot into this place as stated my wife either when she returned home with the wrong parts. Thanks Joe with the red shirt about 30 yrs old that told my wife sarcastically *I heard your conversation* while her and i where speaking on the phone about your *** service there. I am calling Jeanette (Mang) now, we will see what else is wrong with this place, then onto Corp. >>*Well she was no help at all, she was extremely evasive and would not at all assist me with anything other then *I will look into it*. Wow, on to corp. now, bet they won't care either. Store location was Spring Hill Florida. on Commercial Way.
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3 comments
Anonymous
#950056

I agree, customer service there is HORRIBLE. I went to buy a camping lounge chair and there was only one on display.

After searching for someone to help and finding no one, I went to the customer service desk. They called who I think is the same guy you described. He went to look and said there were 6 in stock. He spent 10 minutes in the back room and came out and said they weren't back there.

I said okay, can you order them? He said no because they were in stock(lol). I said okay, so where are they? He said he had no clue, they must be scattered around the store.

So my husband I said okay, so lets look around, where would they be? The guy just walks away and we look for a while, couldn't find any. We see the guy again a few times while looking and he wasn't looking at all. Each time he see's us he quickly ignores us and tries to look busy doing something else.

We go back to customer service, tell them the deal and they radio the guy. He tells them he can't find any. So we say okay, here is our phone #.

They stick it on a piece of paper on the chair and we tell them to call us when they find the chairs. This was 6 months ago....No call.

Anonymous
#883590

You are wasting your time calling corporate. They won't do anything about it.

Anonymous
#865334

You sent your wife in to get this stuff? Shame on you for being so lazy .

. . but somehow you found the strength to write a negative review?!? Next time go get the items yourself and you will know they are the right items.

But if they aren't I'm sure you will find someone to blame other than yourself.

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ID
#519150 Review #519150 is a subjective opinion of poster.
Location
Spring Hill, Florida
Service
Rural King Customer Care
Loss
$50
We bought a dog house and got it home and pieced it together. With in a few weeks we realized it was not sturdy, not safe for our pet and it leaked inside when it rained. We tried to take it back but had went past 30 days. The business refused to work with us. Very...
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ID
#385203 Review #385203 is a subjective opinion of poster.
Location
Jeffersonville, Indiana
Service
Rural King Customer Care
Loss
$200
I am currently an employee of Rural King. I can not begin to describe how poor our management teams are at some of our stores. That is from all the way at the top down to some assistant managers. If our president of the company, Alex Melvin, knew how his stores were...
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17 comments
Anonymous
#1342211

Rural king employees are being robbed of the hours they've worked, on their pay checks. Hours missing every check.

Glad the company is making so much money stealing from its employees. They proescute thieves, but have become one.

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ID
#371775 Review #371775 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Rural King Customer Care

Rural King - Bad website/cannot get info

website won't give sale info. When i put something in the search the website shoots me to google instead of rural king can't figure this out I wanted to buy a submersible pump can't get info from your site. Whats up? Rural king needs to find out what the problem is. Your'e losing business. I don't know why I keep getting kicked to google when I hit search on you site. I wonder how many other potential customers are buying from other sources because of this? I'll try again soon. I may just go to TSC...
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ID
#319266 Review #319266 is a subjective opinion of poster.
Location
Effingham, Illinois
Service
Rural King Customer Care
I stopped at rural king to buy railroad ties.After looking and not finding outside I went to the customer service desk.First the girl behind the desk wouldnt wait on me or the customer in front of me because she was going on break and was waiting for her...
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2 comments
Anonymous
#1171829

You sound like a *** of a customer.

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ID
#314179 Review #314179 is a subjective opinion of poster.
Location
Evansville, Indiana
Service
Rural King Customer Care
HAVE BEEN IN A NUMBER OF RURAL KING STORES AND HAVE ALWAYS SEEN MICE RUNNING ACROSS AISLES. IN THE FOOD SECTIONS THERE BAGS OF CHIPS AND POPCORN ALL HAVE HOLES WHERE MICE FED. THE HEALTH DEPARTMENT SHOULD BE NOTIFIED BEFORE SOMEONE GETS POISONED. MANAGEMENT SURE BE...
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4 comments
Anonymous
#536993

I personally work at a rural king. I love my job and yes a FARM store does a slight rodent problem....IT'S A FARM STORE!!!

And as for just wanting to stock shelves.....yes we do stock shelves all day and no we are not happy about that. But unfortunately it's our job tha we are told to do!

I am though an excellent employee and have many customers come in just to talk to me and see how I am doing. Rural king has always dealt with any problem that has rose up including any kind of rodent problem.

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ID
#313335 Review #313335 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Rural King Customer Care