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Rural King Customer Care Reviews and Complaints
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Pros
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Rural King - Service
I bought this tractor based on pledge of mobile service as there is no service center. I've been unable to use the loader for 4 weeks due to no mechanic available and now waiting on a part from S Korea. I've been through a ridiculous chain of events and there is no one willing to do anything about it. When you buy from them, expect to deal with the store you purchased from only, complaints don't go any further upstream - they are cycled back to the store.
User's recommendation: Research national brands and buy something that is backed with a good reputation.
1 comment
Featured
ID
Location
Carlisle, Ohio
Service
Rural King Customer Care
Pros
- Price
Cons
- Service
Preferred solution
Deliver product or service ordered
Rural King - Notice a review of my local RK
I would not judge the whole store by a jerk at the gun counter. I love the store, and crossed paths with a rude lady at the customer service desk once, but everyone else has always been helpful and friendly. Never been to the gun counter though. If you need help at the Morganton store ask for Joe back in tractor and equipment sales, he is the best, returned a call while on his lunch break to answer a question I had. Most of their employees seem to love their jobs, and it shows. I usually have my dog with me so that help cheer people up though.
User's recommendation: Don't let someone else's bad mood get you down.
ID
Location
Lenoir, North Carolina
Service
Rural King Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRural King - Very rude people at the new Phila store
They treated me very rude because I didnt need a cart and if they would of explained to me why I should have taken a cart I would have with no problem instead the lady yelled at me , said if I didnt take the cart then I would have to leave the store , she was really rude , yelling at me for no reason
ID
Location
New Philadelphia, Ohio
Service
Rural King Customer Care
Cons
- Very rude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rural King, Washington, PA. I had purchased a gun online, then went to the store to pick up the gun and also to purchase ammunition and had planned on buying more until...... What started out as a very pleasant experience at the store, the girl that stepped in,...
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ID
Location
North Franklin, Pennsylvania
Service
Rural King Customer Care
Pros
- Some employees are great
Cons
- Disgusting employee behavior
- Sociopathic employee behavior
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRural King - W2s I moved
No answer left voicemail with payroll department about my new address.
ID
Location
Whitesville-Philpot, Kentucky
Service
Rural King Customer Care
Pros
- Have always enjoyed rural king store shopping
- Clean
- Great pricing
Rural King - Do not buy any online guns from them
Ordered gun on Dec 3 2019, Arrived within time guidlines. RK GUNS Was delayed at NCIS background check,I always am.Usually every store will let You take possession at store according to Brady Act...3 days. Not RK They will not release gun till notified up to 30 Days.Then if they still don't have notification they will refund your money minus 20%restocking fee and shipping costs.All this to save $50. I will never buy a RK gun again EVER
ID
Location
Xenia City, Ohio
Service
Rural King Customer Care
Cons
- Poor info sharing
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund
Rural King - They would not help me
they would not refund me and i did not even get to pick up dog cage so they keep cage and money saying something about a cooperate check frauds is more like what they are and the customer service is so stupide want help or don't no how to my gf had to show one of them how much she old me back they charge me extra when I got something half off Rural King your a dumb *** and your employees are a worser dumb ***
ID
Service
Rural King Customer Care
Reason of review
Poor customer service
Loss
$210
Preferred solution
Full refund
Rural King - Complaint on service
No one would answer and i waited at my store to buy a new tractor and the warehouse would not give is what i needed to complete the sale and they were notifed 2 hours before getting there to get paperwork
1 comment
ID
Location
New Boston, Ohio
Service
Rural King Customer Care
Cons
- Corporate customer service rudeness
Reason of review
Poor customer service
Loss
$22000
Preferred solution
Prolly buy a john deere
Rural King - Making payments
I sat here this morning for 1 hour and 22 minutes on hold with Dhl financial 
to make an payment on my tractor and this has changed my mind about doing any further business with this company or royal king. My tractor was taken back to the Zanesville store for brake issues on July 26 and still today they have it and I have made two payments on a tractor I cannot use.
to make an payment on my tractor and this has changed my mind about doing any further business with this company or royal king. My tractor was taken back to the Zanesville store for brake issues on July 26 and still today they have it and I have made two payments on a tractor I cannot use. ID
Location
Zanesville, Ohio
Service
Rural King Customer Care
Rural King - My experience was saved by a nice woman I spoke with via the 800 number.
I spoke with Rachel at the one 800 number. She was very friendly and knowledgeable and save me a 30 mile drive and possibly a heart attack. The manager and employees in Lafayette Indiana were either lazy or inapt and did not want to do their job the way it could have been done. Rachel made things smooth easy and the way things should have been. I hope she gets a raise promotion or even a few days off she should be rewarded for her hard work and dedication.
ID
Location
Fairfield, Indiana
Service
Rural King Customer Care
Pros
- Rachael
Cons
- Lafayette store
Rural King - Employees mistreated.
Harassment, discrimination, slandering. If no response I will let the news outlet be aware of these ongoing issues if not responded to in a timely matter thank for you understanding and time and hopefully will be in contact soon. 40065 store
1 comment
ID
Location
Shelbyville, Kentucky
Service
Rural King Customer Care
Cons
- Treatment of employees
Rural King - RK Tractor is not worth the hassle
I have had my rk24 for almost 4 months. Out of those months, the tractor has been down for 32 days. You have to either bring the tractor in for repair or go to store for ordered parts. No drop shipping. I live 4 hours away From the nearest store. It seems like I’m always on the phone with a employee. And 90% of the time. No one from the tractor department is working. Hydraulic lines busting from rubbing, rear end leaking. Locking pins always come off. The worst tractor I have ever been on, stick to kabota , easier to deal with, less breakage. I have already spent $400 dollars just dropping and picking up my tractor 1 time. The spent $4500 on finishing my road and moving dirt to make way for work to be done on my house. Thanks RK for nothing
ID
Service
Rural King Customer Care
Cons
- Products
Reason of review
Bad quality
Loss
$5000
Preferred solution
Price reduction
Rural King - Never again!
I ordered 3 pairs of work jeans, they were HUGE but they're just work jeans. Ordered 2 pair for my grandson, same size as his Levi's, paid exorbitant shipping. they're 2 sizes to SMALL! Called to complain and got no where, if I pay to ship them back Rural King will give me credit! It'd cost as much as the jeans to ship back and they won't budge! Buyer BEWARE! NEVER AGAIN!
ID
Location
Carnation, Washington
Service
Rural King Customer Care
Rural King - Store or funny farm
We bought a whole machine last May 2018. I have been a customer at your Bonita Springs store for Rural King since that time. At first it was fabulous but each trip hasn’t listened to the point that I don’t even want to go anymore. The most recent incident was when I purchased corn for the squirrels which apparently contained grain marks. We have been struggling for two months to get rid of the moths. I ordered see cake online because you never have them in the store. I received a confirmation for my order I thank you for picking up your order a email telling me my order was ready to pick up, I am one that told me to call the store. I called the store and nobody knew what I was talking about. This is kind of what happens when you’re in the store for you call the store. There is a lovely blue flower in front of your store in Bonita Springs. I would like to have some of them. I called the store today and the young lady said we don’t sell those. I said i’m not asking you to sell me those flowers I’m asking you what they are. After being on hold for about six minutes, she came back and said no one knows I just hung up. Christmas time was a nightmare in that store because everybody that I approach to ask for a product had only been there two weeks. I’m done I would rather pay more two dollars per seed cake then drive to the Bonita store again .
ID
Location
Bonita Springs, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Rural King - No help
Couldn't get any body to help with batteries cashier couldn't give me any information about royalty points said he didn't know but then he asked for help and the other lady said They didn't have a royalties account so I would like to know what I filled out online
ID
Service
Rural King Customer Care
Reason of review
Poor customer service
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Same situation here. Need several parts for my tractor and keep breaking more with no parts available.
This is terrible.
I can not mow or use any pro equipment. Ridiculous!!!!