Product: Rural King Customer Care Rating: 2 Stars Clear all filters (15 of 104 reviews match)
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Rural King in Leesburg, Florida - Purchase a firearm

1.7
Details
Went to pick up a layaway firearm was blocked from their system due to someone else having the same name.called corp office spike with mrs Adams who was terribly rude and told me in so mamy words dodnt care if i shopped there.needless to say they have lost a very good customer. And word of mouth is the worst.ill make sure to let everyone i come in contact with how rual king treats its customers!!!! So very disappointed. The smiths
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#1480145 Review #1480145 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King in Tampa, Florida - Terrible

1.5
Details
I was unable to get anyone to answer the phone i tried 4 times with NO success. TERRIBLE customer service. You should be ashamed
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Review
#1418078 Review #1418078 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Customer service
Reason of review
Poor customer service

Rural King in Waverly, Ohio - Rk guns dont do it!!!

1.8
Details
First 2/ 5 days. To do order.Then 7/10 days .Then 2 weeks or longer i got fed up with run around.When canceld my order they were nasty.and todate no refund.
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#1416410 Review #1416410 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
1.6
Details
Why did ya'll cancel my order?It says it was canceled per my request. I did not cancel my order. I really wanted this pair of boots and I thought i could do business with Rural King. I tried several times to talk with someone with no answers given for a reason it was...
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Review
#1412995 Review #1412995 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • How management treat customers
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
Tags
  • Rural King Ripoff
2.0
Details
During a return of ill-fitting, mis-sized work jeans , despite presenting the receipt and credit card from the day before purchase and the items still in same condition as when purchased with all tags in place and none worn, the customer service rep asked for my driver's license telling me it was only to confirm proof of identity, but then scanned the entire information of my driver's license into their computer system via the bar code. A total theft of otherwise secure personal information. Just prior to her scanning the license I protested and asked for my license back and not to scan it. She did anyway, ignoring me. Do not trust shopping at Rural King...
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Review
#1377964 Review #1377964 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Having my drivers license bar code scanned
Reason of review
theft of personal information
Preferred solution
prove to me my personal information from my driver's license is completely deleted from any Rural King connected data base and stop doing this.
2.3
Details
Contacted Rural King in July to set up an account for my gunshop and forwarded them our FFL and Resale Tax #. They sent email that said everything was setup and ready. Included their phone #, and my tax ID#, and said ready to take orders. Called Sat, Aug 10th to place...
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Review
#1334650 Review #1334650 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Undecided
Cons
  • Total experience
  • Customer service is non existent
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King - Lazy unhelpful employees

1.5
Details
Front royal virginia store Always at least a half a dozen employees hanging Out in the parking Lot , mean while the registers are backed up and theres no customer assistance available. Rarely anyone outside to assist in the garden center
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#1276802 Review #1276802 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
1.9
Details
(New Castle indana)Mowed with it a total of two and1/2 times.first time worked great went to start second time battery was dead had to jump it.when I backed out of the shed the reverse made a loud noise,got halfway through the mowing mower it started making noise again...
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Review
#1266061 Review #1266061 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.9
Details
Rural King is a corporate machine where no one seems to care...at all. This could have been avoided through email notices and proactive phone contact. I wish I had checked online for reviews before attempting business with them. Avoid at all costs, literally. You pay...
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Review
#1185929 Review #1185929 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Easy website to navigate
Cons
  • Customer service stinks
  • Being misinformed
  • Lying ads
Reason of review
Poor customer service

Contact Rural King Customer Service

Mailing Address:
Rural King
Corporate Office 4216 Dewitt Ave
Mattoon, Illinois 61938
United States
Phone:
(800) 860-8115
All Rural King Contacts
1.5
Details
while shopping at the new philadelphia oh #68 store around 1/16/18 i overheard another customer complaining to management about the condition of the parking lot which was in fact in horrible condition it was snow covered with about 8 inches of snow and was hard to push...
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Review
#1175541 Review #1175541 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Some customers are good
Cons
  • How they handle complaints
  • Customer service
  • How management treat customers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution