Product: Rural King Customer Care Rating: 3 Stars Clear all filters (12 of 101 reviews match)
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Rural King - Tired of false information.

3.0
Details
My prob is with the Hamilton Store.#53.They are always out of Equine Fresh Pellets but always are selling out when they finally get some in .Ib've been told on more than one trip to store or on the phone yes we have them and get there and they have none..or they are getting in on Tuesday only to get there and have none..Most employees are rude( not all)..My horse has allergies and that seems to be the only brand she can use..my time is just as valuable as theirs so I should not have to spend my time and gas to make trips across town to be lied too..Very unprofessional...
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Review
#1443922 Review #1443922 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
2.5
Details
I ordered a rifle online on November 26, 2018 during a Black Friday sale and the order was processed. I figured it may take a week at most to receive it but there was a problem with the FFL dealer so we got that cleared up in the first 3 days. Two weeks later they...
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Review
#1420681 Review #1420681 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Two weeks of waiting for nothing
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Rural King Sales Scam

Rural King - About a refund i am due

2.9
Details
I was told yesterday, June 1, 2018 that customer service was working on my refund. STILL NO REFUND or email about it. I asked, Rob, at the Mattoon store if i was going to get some sort of receipt to show im due a refund. He told me NO because customer service was working on it right then. This is BAD business practice!!! Watch your front area cameras and you will see that i left with NO JEANS last night. Tina Francisco 941-536-5891 2531 IL Rte 16 E Pana Il 62557
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Review
#1270455 Review #1270455 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.0
Details
In the Gainesville location we drove from Keystone fl its our first time.We were excited to see great products but freaking prices on them!Everything i wanted had no price on the box or package or on the shelves,I asked other customers is it me of this stuff thrown...
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Review
#1237185 Review #1237185 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Pricing issue

Rural King - There's a guy named Mike that works in customer service I se

3.1
Details
This man Mike totally flirts with his customers a lot to the point where they get aggravated he asked names where they work where they're from he holds up lines just to get these girls to talk to him even when women are with their men you can see their men getting pissed off I think he's a really disrespectful selfish *** he might know how to talk to people but I think he needs to check on what he's talking 2 I even see him outside on breaks with chicks
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Review
#1161897 Review #1161897 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
3.0
Details
I ordered an item for my grandson's on 12/04/17. On 12/08/17 I called the 800 number and actually got in touch with a person to inquiry about my order (the money was removed from my account on the 4th). She said the item was in stock but she wanted to verify. She sent...
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2 comments
Anonymous
#1413439

Follow up to my review from 12/23/17. I did receive a refund which was good.I received an "standard" email from Rural King asking me to review my transaction.I wrote a conden...

Review
#1154627 Review #1154627 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King - Poor customer service

2.5
Details
I order a gun and just received a email confirming that I bought it. No info on shipment or when I could expected or nothing. I called the number on the email and as soon as I chose the option to check on a order the call gets dropped. I also called the store and they told me I had to deal with the online page or to write an email because they couldn't help me in store. Awful service and I still waiting on info on my purchase.
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Review
#1151617 Review #1151617 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
2.8
Details
I Bought A New Husqvarna Ranch King From The Angola Rural King On Black Friday. The First Time U Tried To Use It It started Hard. Took Several Attempts To Start. Went To Use It The Second Time And Had No Spark Under Warranty So Turned In To TIM Service Manager The...
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Review
#1096942 Review #1096942 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Ladies up front were very helpful
Cons
  • Service of product after the sale
Reason of review
Poor customer service
Loss
$348
Preferred solution
Let the company propose a solution
2.5
Details
Long story short, he insisted on seeing manager, manager was very helpful (since it had NOT been opened and no fuel was used), but that lady at the customer service desk ran my husband through hoops for an hour. After waiting in line for 30 mins to finalize the transaction, the same RUDE lady told him he had to go to another line. That was deliberate. My husband loves Rural King...
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Review
#1055367 Review #1055367 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Rural King Customer Service

Mailing Address:
Rural King
Corporate Office 4216 Dewitt Ave
Mattoon, Illinois 61938
United States
Phone:
(800) 860-8115
All Rural King Contacts
3.2
Details
Regular customer of high price items.Often a purchaser of guns through the flash sales. Taking my business elsewhere now... Way too little coverage of gun dept. Grouchy older guy that let multiple people walk out and phone calls drop off while I awaited my turn (I...
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1 comment
Anonymous
#1436030

I ordered 4 items from RK Guns. They took my money for items they did not have in stock. It took many days to notify me they did not have and order would be canceled. They sai...

Review
#1030668 Review #1030668 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service