Product: Rural King Customer Care Rating: 1 Star Clear all filters (26 of 105 reviews match)
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1.0
Details
I placed an order on 11/9/18 for oil for a chainsaw, to this day i have not received an email confirmation that it has been shipped and today is 11/16th. I called i believe tuesday of this week and was told glitch in their system they see my order but it was not sent...
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1 comment
Anonymous
#1598688

Well let’s see how this goes, I called this morning at 720 am their time not on hold as long about 15 minutes and spoke with Ryan who put me on hold to check with his supervisor about cancelling my order supposedly system wasn’t working right but is working on cancelling it and then supposedly Adam the supervisor yelled to Ryan that yes it is canceled and I should see the refund on my card next week within a couple business days! Let’s see how this goes I will keep you all posted about this company!!!

Review
#1402089 Review #1402089 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
1.0
Details

Update by user Nov 25, 2018

I never did receive the item and Rural has now after Thanksgiving has told my bank that I have received and signed for it both of which are flat out lies. I have not received the item and have not signed for anything.

Original review posted by user Oct 10, 2018

After calling the store I then called Rural King customer service. After a short wait I was connected with someone concerning firearms calling himself David concerning firearms. I Spoke David and let him know about how the Crystal River store had had my order then...
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Review
#1378393 Review #1378393 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Customer service and delivery
Reason of review
Poor customer service
1.3
Details
We ordered a stock tank, after several weeks we called and asked about it...AGAIN!...after quite some time waiting on the phone we were informed it was there. Now keep in mind that we live 15 miles from there and had waited a L O N G time for this to arrive from...
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Review
#1279689 Review #1279689 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Website nonfunctional
Reason of review
Poor website
Loss
$150
Preferred solution
Let the company propose a solution

Rural King in Plano, Illinois - Terrible customer service

1.0
Details
Employees could care less about helping you. The customer service at this place is the worst ever. I only go here when I have no other choice.
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Review
#1254597 Review #1254597 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Hardin County Kentucky

1.0
Details
Literally the worst customer service I have ever experienced. Everyone hates their job and it shows. I recommend going to Academy!
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Review
#1247344 Review #1247344 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King in Leesburg, Florida - Extremely rude employee

1.0
Details
I went to leesburg fl to purchase shotguns and Robert was very rude and short from the beginning.He seemed to enjoy being rude.i talked with another employee who said they had other complaints about Robert and i ask why would they keep him employed and he said because he knows guns.Wow i did complain to management but felt as if nothing would be done.i dont think he cared as far as me going back to that store i wont my money spends in other stores just as easy.
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Review
#1201599 Review #1201599 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
1.0
Details
PLEASE, check the better business rating of the Rural King-Mattoon, IL (corporate HQ's) store before buying anything from this retailer! They mislead me on a sale item that was listed as "in stock" and cancelled my order after 10 days. This leaves me high and dry for...
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Review
#1159192 Review #1159192 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction

Rural King in Bonita Springs, Florida - Worst Customer Service Ever

1.0
Details
Well I said worst customer service ever but to be honest I don't even know if they have a customer service because I can't get a single freakin response back from these Jack offs.....
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Review
#1155005 Review #1155005 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
1.3
Details
It is quite obvious Rural King can't compete in the big league as a competent online retailer. Placed an order on 12/7/17 and received confirmation of order immediately. Have yet to receive any confirmation of when order will ship and it is now 12/19/17. Sent an email...
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1 comment
Anonymous
#1407771

customer service of on line sales awful, in store great really like to shop the store but beware on line ordering . 17 days no response to e mails, phone calls result in really long wait times very bad experience!

Review
#1151968 Review #1151968 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • No shipping confirmation in 12 days
  • Not getting any return communication
Reason of review
Order processing issue
Loss
$42
Preferred solution
Let the company propose a solution
1.0
Details
On or around Dec. 14, I was shopping in the Marion oh. Rural king . I went to pick up some stovepipe for my woodbine. Figured I would try and find a new chain for my chainsaw! After digging through the very unorganized shelf of piles of chains and bars I found one that...
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2 comments
Anonymous
#1757841

Our store puts wanted posters all over with no reward lol

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Review
#1150634 Review #1150634 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service