Product: Rural King Customer Care Rating: 3 Stars Clear all filters (12 of 105 reviews match)
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Rural King in Crystal River, Florida - Customer service not good!

3.1
Details
I had my rebate slip with me and the associate forgot to scan it. I asked if she could void the transaction. No she couldn't but I could take it to the service desk and they would take care of it. She couldn't do it either. she did try but could not get the register to do it. She said it was a computer problem. Why didn't she call a manager to override the transaction? So I still have my rebate and no I didn't buy everything I wanted because at noon they were sold out already! The customer service at this store has gotten worse and I am beginning to wonder if it's worth my while to shop here.
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Review
#960904 Review #960904 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Layout of store
  • I liked this store when it first open
Reason of review
Poor customer service

Rural King Customer Care Review

3.3
Details
Madisonville KY Location: when you call they put you on hold for an extended period of time. Half of the items are incorrectly priced or do not have a price at all. I paid for a LP gas exchange and waited 45 minutes and had to ask 3 different people for help before anyone came to help me. Parking lot is a disaster due to holes.
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Review
#874009 Review #874009 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service