Product: Rural King Customer Care Clear all filters (99 of 99 reviews match)
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0 comments
We are dissatisfied with the restocking on your Good Friends Grain Free dogfood in salmon & sweet potato, and beef & sweet potato. This is the brand we have been buying for some time now and our 3 dogs all like it. We live in Hilliard Ohio and drive 30 minutes plus to...
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Author
Service
Rural King Customer Care
Reason of review
Order processing issue
Review #1410307 is a subjective opinion of poster.
0 comments
Bought a 3 piece set of tin pans for .99 cents. The pans were typed together but he charged me .99 cents 3 times. when I called to tell them of the over charge the young lady that answered the phone never once apologized for the mistake. she was very rude and told me...
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Author
Location
Front Royal, Virginia
Service
Rural King Customer Care
Cons
  • Need new customer service people
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
Review #1404849 is a subjective opinion of poster.
1 comment
1.0
Details
I placed an order on 11/9/18 for oil for a chainsaw, to this day i have not received an email confirmation that it has been shipped and today is 11/16th. I called i believe tuesday of this week and was told glitch in their system they see my order but it was not sent...
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Anonymous
#1598688

Well let’s see how this goes, I called this morning at 720 am their time not on hold as long about 15 minutes and spoke with Ryan who put me on hold to check with his supervis...

Author
Service
Rural King Customer Care
Reason of review
Order processing issue
Review #1402089 is a subjective opinion of poster.
0 comments
1.0
Details
After calling the store I then called Rural King customer service. After a short wait I was connected with someone concerning firearms calling himself David concerning firearms. I Spoke David and let him know about how the Crystal River store had had my order then...
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Author
Service
Rural King Customer Care
Cons
  • Customer service and delivery
Reason of review
Poor customer service
Review #1378393 is a subjective opinion of poster.
0 comments
2.0
Details
During a return of ill-fitting, mis-sized work jeans , despite presenting the receipt and credit card from the day before purchase and the items still in same condition as when purchased with all tags in place and none worn, the customer service rep asked for my driver's license telling me it was only to confirm proof of identity, but then scanned the entire information of my driver's license into their computer system via the bar code. A total theft of otherwise secure personal information. Just prior to her scanning the license I protested and asked for my license back and not to scan it. She did anyway, ignoring me. Do not trust shopping at Rural King...
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Author
Service
Rural King Customer Care
Cons
  • Having my drivers license bar code scanned
Reason of review
theft of personal information
Preferred solution
prove to me my personal information from my driver's license is completely deleted from any Rural King connected data base and stop doing this.
Review #1377964 is a subjective opinion of poster.
0 comments

Rural King - Great products, horrible service.

3.9
Details
Product quality and selection are fantastic, but every employee I've ever dealt with at the Harrisburg, IL location has been incredibly rude and unhelpful. Phone service is even worse, with half hour holds, and four or five employees asking what you need but none actually doing anything helpful at all.
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Author
Location
Harrisburg, Illinois
Service
Rural King Customer Care
Reason of review
Poor customer service
Review #1368309 is a subjective opinion of poster.
0 comments
2.3
Details
Contacted Rural King in July to set up an account for my gunshop and forwarded them our FFL and Resale Tax #. They sent email that said everything was setup and ready. Included their phone #, and my tax ID#, and said ready to take orders. Called Sat, Aug 10th to place...
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Author
Service
Rural King Customer Care
Pros
  • Undecided
Cons
  • Total experience
  • Customer service is non existent
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1334650 is a subjective opinion of poster.
0 comments

Rural King - Nothing wrong with animal policy.

5.0
Details
Just because one person has a problem with one dog does not mean they should drop this policy, my canine enjoys coming to RK and exploring and enjoys the attention from, kids, fellow shoppers and associates. Besides that if he is not coming back dont worry about him. You are doing a good job! Like
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Author
Location
Winchester, Kentucky
Service
Rural King Customer Care
Review #1333813 is a subjective opinion of poster.
0 comments
1.3
Details
We ordered a stock tank, after several weeks we called and asked about it...AGAIN!...after quite some time waiting on the phone we were informed it was there. Now keep in mind that we live 15 miles from there and had waited a L O N G time for this to arrive from...
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Author
Service
Rural King Customer Care
Cons
  • Website nonfunctional
Reason of review
Poor website
Loss
$150
Preferred solution
Let the company propose a solution
Review #1279689 is a subjective opinion of poster.
0 comments
3.8
Details
It's been well over a month and I requested for a specific model of gloves. When I was in the location the people were little to no help after they saw that the spot was empty but they were still showing some in stock. They were not able to find any more. I was told...
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Author
Location
Hartland, Michigan
Service
Rural King Customer Care
Reason of review
Order processing issue
Review #1277427 is a subjective opinion of poster.