Rural King - Bad Buisness

1.5
Details
Why did ya'll cancel my order?It says it was canceled per my request. I did not cancel my order. I really wanted this pair of boots and I thought i could do business with Rural King. I tried several times to talk with someone with no answers given for a reason it was canceled. I did not cancel my order.I used to want a Rural King in Georgia but with the way this was handled I hope you all never come to Ga.I will make sure everyone knows how rural King handled this. All over a Dang pair of boots that I waited over a week for them just to ship. Then to find out that my ordered had been canceled without my request.Amazon is King!
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ID
#1412995 Review #1412995 is a subjective opinion of poster.
Location
Rome, Georgia
Service
Rural King Customer Care
Cons
  • How management treat customers
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
We are dissatisfied with the restocking on your Good Friends Grain Free dogfood in salmon & sweet potato, and beef & sweet potato. This is the brand we have been buying for some time now and our 3 dogs all like it. We live in Hilliard Ohio and drive 30 minutes plus to...
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ID
#1410307 Review #1410307 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
Bought a 3 piece set of tin pans for .99 cents. The pans were typed together but he charged me .99 cents 3 times. when I called to tell them of the over charge the young lady that answered the phone never once apologized for the mistake. she was very rude and told me...
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ID
#1404849 Review #1404849 is a subjective opinion of poster.
Location
Front Royal, Virginia
Service
Rural King Customer Care
Cons
  • Need new customer service people
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
1.0
Details
I placed an order on 11/9/18 for oil for a chainsaw, to this day i have not received an email confirmation that it has been shipped and today is 11/16th. I called i believe tuesday of this week and was told glitch in their system they see my order but it was not sent...
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1 comment
Anonymous
#1598688

Well let’s see how this goes, I called this morning at 720 am their time not on hold as long about 15 minutes and spoke with Ryan who put me on hold to check with his supervisor about cancelling my order supposedly system wasn’t working right but is working on cancelling it and then supposedly Adam the supervisor yelled to Ryan that yes it is canceled and I should see the refund on my card next week within a couple business days! Let’s see how this goes I will keep you all posted about this company!!!

ID
#1402089 Review #1402089 is a subjective opinion of poster.
Location
Scarborough, Maine
Service
Rural King Customer Care
Reason of review
Order processing issue
1.0
Details

Update by user Nov 25, 2018

I never did receive the item and Rural has now after Thanksgiving has told my bank that I have received and signed for it both of which are flat out lies. I have not received the item and have not signed for anything.

Original review posted by user Oct 10, 2018

After calling the store I then called Rural King customer service. After a short wait I was connected with someone concerning firearms calling himself David concerning firearms. I Spoke David and let him know about how the Crystal River store had had my order then...
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ID
#1378393 Review #1378393 is a subjective opinion of poster.
Location
Lecanto, Florida
Service
Rural King Customer Care
Cons
  • Customer service and delivery
Reason of review
Poor customer service
2.1
Details
During a return of ill-fitting, mis-sized work jeans , despite presenting the receipt and credit card from the day before purchase and the items still in same condition as when purchased with all tags in place and none worn, the customer service rep asked for my driver's license telling me it was only to confirm proof of identity, but then scanned the entire information of my driver's license into their computer system via the bar code. A total theft of otherwise secure personal information. Just prior to her scanning the license I protested and asked for my license back and not to scan it. She did anyway, ignoring me. Do not trust shopping at Rural King...
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ID
#1377964 Review #1377964 is a subjective opinion of poster.
Location
Blacksburg, Virginia
Service
Rural King Customer Care
Cons
  • Having my drivers license bar code scanned
Reason of review
theft of personal information
Preferred solution
prove to me my personal information from my driver's license is completely deleted from any Rural King connected data base and stop doing this.

Rural King - Great products, horrible service.

4.4
Details
Product quality and selection are fantastic, but every employee I've ever dealt with at the Harrisburg, IL location has been incredibly rude and unhelpful. Phone service is even worse, with half hour holds, and four or five employees asking what you need but none actually doing anything helpful at all.
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ID
#1368309 Review #1368309 is a subjective opinion of poster.
Location
Harrisburg, Illinois
Service
Rural King Customer Care
Reason of review
Poor customer service
2.3
Details
Contacted Rural King in July to set up an account for my gunshop and forwarded them our FFL and Resale Tax #. They sent email that said everything was setup and ready. Included their phone #, and my tax ID#, and said ready to take orders. Called Sat, Aug 10th to place...
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ID
#1334650 Review #1334650 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Undecided
Cons
  • Customer service is non existent
  • Total experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King - Nothing wrong with animal policy.

5.0
Details
Just because one person has a problem with one dog does not mean they should drop this policy, my canine enjoys coming to RK and exploring and enjoys the attention from, kids, fellow shoppers and associates. Besides that if he is not coming back dont worry about him. You are doing a good job! Like
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ID
#1333813 Review #1333813 is a subjective opinion of poster.
Location
Winchester, Kentucky
Service
Rural King Customer Care
1.3
Details
We ordered a stock tank, after several weeks we called and asked about it...AGAIN!...after quite some time waiting on the phone we were informed it was there. Now keep in mind that we live 15 miles from there and had waited a L O N G time for this to arrive from...
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ID
#1279689 Review #1279689 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Website nonfunctional
Reason of review
Poor website
Loss
$150
Preferred solution
Let the company propose a solution
3.8
Details
It's been well over a month and I requested for a specific model of gloves. When I was in the location the people were little to no help after they saw that the spot was empty but they were still showing some in stock. They were not able to find any more. I was told...
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ID
#1277427 Review #1277427 is a subjective opinion of poster.
Location
Hartland, Michigan
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King - Lazy unhelpful employees

1.5
Details
Front royal virginia store Always at least a half a dozen employees hanging Out in the parking Lot , mean while the registers are backed up and theres no customer assistance available. Rarely anyone outside to assist in the garden center
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ID
#1276802 Review #1276802 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - About a refund i am due

3.0
Details
I was told yesterday, June 1, 2018 that customer service was working on my refund. STILL NO REFUND or email about it. I asked, Rob, at the Mattoon store if i was going to get some sort of receipt to show im due a refund. He told me NO because customer service was working on it right then. This is BAD business practice!!! Watch your front area cameras and you will see that i left with NO JEANS last night. Tina Francisco 941-536-5891 2531 IL Rte 16 E Pana Il 62557
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ID
#1270455 Review #1270455 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.9
Details
(New Castle indana)Mowed with it a total of two and1/2 times.first time worked great went to start second time battery was dead had to jump it.when I backed out of the shed the reverse made a loud noise,got halfway through the mowing mower it started making noise again...
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ID
#1266061 Review #1266061 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy
We went in the store a week ago today after a lead to our stolen dog came back to a customer at this store. Mary, the mgr on duty was rude and declined to help us by looking into store security camera. Called the store mgr on Monday who said the cameras were fake and...
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ID
#1254641 Review #1254641 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service