Product: Rural King Customer Care Clear all filters (101 of 101 reviews match)
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Rural King - Warranty dispute. Bad customer service.

1.0
Details
Service at the ocala store Is bad and the boss is to Bullshit
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Review
#1415168 Review #1415168 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
1.6
Details
Why did ya'll cancel my order?It says it was canceled per my request. I did not cancel my order. I really wanted this pair of boots and I thought i could do business with Rural King. I tried several times to talk with someone with no answers given for a reason it was...
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Review
#1412995 Review #1412995 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • How management treat customers
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
Tags
  • Rural King Ripoff
We are dissatisfied with the restocking on your Good Friends Grain Free dogfood in salmon & sweet potato, and beef & sweet potato. This is the brand we have been buying for some time now and our 3 dogs all like it. We live in Hilliard Ohio and drive 30 minutes plus to...
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Review
#1410307 Review #1410307 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
Bought a 3 piece set of tin pans for .99 cents. The pans were typed together but he charged me .99 cents 3 times. when I called to tell them of the over charge the young lady that answered the phone never once apologized for the mistake. she was very rude and told me...
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Review
#1404849 Review #1404849 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Need new customer service people
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
1.0
Details
I placed an order on 11/9/18 for oil for a chainsaw, to this day i have not received an email confirmation that it has been shipped and today is 11/16th. I called i believe tuesday of this week and was told glitch in their system they see my order but it was not sent...
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1 comment
Anonymous
#1598688

Well let’s see how this goes, I called this morning at 720 am their time not on hold as long about 15 minutes and spoke with Ryan who put me on hold to check with his supervis...

Review
#1402089 Review #1402089 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
1.0
Details
After calling the store I then called Rural King customer service. After a short wait I was connected with someone concerning firearms calling himself David concerning firearms. I Spoke David and let him know about how the Crystal River store had had my order then...
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Review
#1378393 Review #1378393 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Customer service and delivery
Reason of review
Poor customer service
2.0
Details
During a return of ill-fitting, mis-sized work jeans , despite presenting the receipt and credit card from the day before purchase and the items still in same condition as when purchased with all tags in place and none worn, the customer service rep asked for my driver's license telling me it was only to confirm proof of identity, but then scanned the entire information of my driver's license into their computer system via the bar code. A total theft of otherwise secure personal information. Just prior to her scanning the license I protested and asked for my license back and not to scan it. She did anyway, ignoring me. Do not trust shopping at Rural King...
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Review
#1377964 Review #1377964 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Having my drivers license bar code scanned
Reason of review
theft of personal information
Preferred solution
prove to me my personal information from my driver's license is completely deleted from any Rural King connected data base and stop doing this.

Rural King - Great products, horrible service.

3.9
Details
Product quality and selection are fantastic, but every employee I've ever dealt with at the Harrisburg, IL location has been incredibly rude and unhelpful. Phone service is even worse, with half hour holds, and four or five employees asking what you need but none actually doing anything helpful at all.
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Review
#1368309 Review #1368309 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
2.3
Details
Contacted Rural King in July to set up an account for my gunshop and forwarded them our FFL and Resale Tax #. They sent email that said everything was setup and ready. Included their phone #, and my tax ID#, and said ready to take orders. Called Sat, Aug 10th to place...
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Review
#1334650 Review #1334650 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Undecided
Cons
  • Customer service is non existent
  • Total experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King - Nothing wrong with animal policy.

5.0
Details
Just because one person has a problem with one dog does not mean they should drop this policy, my canine enjoys coming to RK and exploring and enjoys the attention from, kids, fellow shoppers and associates. Besides that if he is not coming back dont worry about him. You are doing a good job! Like
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Review
#1333813 Review #1333813 is a subjective opinion of poster.
Service
Rural King Customer Care