Product: Rural King Customer Care Clear all filters (105 of 105 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
2.5
Details
I ordered a rifle online on November 26, 2018 during a Black Friday sale and the order was processed. I figured it may take a week at most to receive it but there was a problem with the FFL dealer so we got that cleared up in the first 3 days. Two weeks later they...
View full review
Review
#1420681 Review #1420681 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Two weeks of waiting for nothing
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Rural King Sales Scam

Rural King in Tampa, Florida - Terrible

1.5
Details
I was unable to get anyone to answer the phone i tried 4 times with NO success. TERRIBLE customer service. You should be ashamed
View full review
Review
#1418078 Review #1418078 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
1.0
Details
Ordered a gun on 17 NOV 2018, it is now 6 DEC 2018. Cannot get a status of my order since you are put on hold for hours and the online system to inquire about the order does nor come up because the order has been 'processing' the last 2 week. Either total incompetence...
View full review
Review
#1416412 Review #1416412 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Anything about this company
  • Fail to deliver
  • Customer service - very rude
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Deliver product or service ordered

Rural King in Waverly, Ohio - Rk guns dont do it!!!

1.8
Details
First 2/ 5 days. To do order.Then 7/10 days .Then 2 weeks or longer i got fed up with run around.When canceld my order they were nasty.and todate no refund.
View full review
Review
#1416410 Review #1416410 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King in Ocala, Florida - Warranty dispute. Bad customer service.

1.0
Details
Service at the ocala store Is bad and the boss is to ***
View full review
Review
#1415168 Review #1415168 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
1.6
Details
Why did ya'll cancel my order?It says it was canceled per my request. I did not cancel my order. I really wanted this pair of boots and I thought i could do business with Rural King. I tried several times to talk with someone with no answers given for a reason it was...
View full review
Review
#1412995 Review #1412995 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • How management treat customers
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
Tags
  • Rural King Ripoff
We are dissatisfied with the restocking on your Good Friends Grain Free dogfood in salmon & sweet potato, and beef & sweet potato. This is the brand we have been buying for some time now and our 3 dogs all like it. We live in Hilliard Ohio and drive 30 minutes plus to...
View full review
Review
#1410307 Review #1410307 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
Bought a 3 piece set of tin pans for .99 cents. The pans were typed together but he charged me .99 cents 3 times. when I called to tell them of the over charge the young lady that answered the phone never once apologized for the mistake. she was very rude and told me...
View full review
Review
#1404849 Review #1404849 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Need new customer service people
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
1.0
Details
I placed an order on 11/9/18 for oil for a chainsaw, to this day i have not received an email confirmation that it has been shipped and today is 11/16th. I called i believe tuesday of this week and was told glitch in their system they see my order but it was not sent...
View full review
1 comment
Anonymous
#1598688

Well let’s see how this goes, I called this morning at 720 am their time not on hold as long about 15 minutes and spoke with Ryan who put me on hold to check with his supervisor about cancelling my order supposedly system wasn’t working right but is working on cancelling it and then supposedly Adam the supervisor yelled to Ryan that yes it is canceled and I should see the refund on my card next week within a couple business days! Let’s see how this goes I will keep you all posted about this company!!!

Review
#1402089 Review #1402089 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
1.0
Details

Update by user Nov 25, 2018

I never did receive the item and Rural has now after Thanksgiving has told my bank that I have received and signed for it both of which are flat out lies. I have not received the item and have not signed for anything.

Original review posted by user Oct 10, 2018

After calling the store I then called Rural King customer service. After a short wait I was connected with someone concerning firearms calling himself David concerning firearms. I Spoke David and let him know about how the Crystal River store had had my order then...
View full review
Review
#1378393 Review #1378393 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Customer service and delivery
Reason of review
Poor customer service