Rural King - Don’t order online for pick up

3.0
Details
Going to take close to a month to get a toolbox I needed that I could have gotten elsewhere.
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ID
#1771193 Review #1771193 is a subjective opinion of poster.
Service
Rural King Delivery Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Let the company propose a solution

Rural King - No communication

3.7
Details
bought a compressor on line 2,000.00 got no invoice after entering c/c # ,, waited a few days emailed them nothing . called R.K they could not find my order after being on the phone for an hour they found it in the fraud holding section... waited almost the month i called back they move the order date up as if i just ordered the thing now it is a few weeks out on getting it.. very rude young man on the phone too many problems and its not even here yet ..DO YOURSELF A FAVOR BUY LOCAL OR ANYWHERE ELSE THESE PEOPLE DON'T GIVE A RATS **SS ABOUT YOUR TIME OR NEEDS. they dont deserve your money ... jim sc
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ID
#1054479 Review #1054479 is a subjective opinion of poster.
Location
Mattoon, Illinois
Service
Rural King Delivery Service
Cons
  • Will never use them again
Reason of review
Poor customer service
Loss
$2000

Rural King - They screw up your order online, delay it further by not shipping, and wont even expedite it to make up for it. Lousy....

3.9
Details
I placed my order on AUG 17, i get an email to confirm i am who i am, I do. Aug 24, i received half my order AUG 24 I received an email that They had a "glitch" in their system and essentially part of my order was cancelled,They then asked me to reorder it. Really? It was a "glitch " on their end. OK fine. so i did 3 days later it hasn't even shipped. Customer service won't even expedite the shipping as a courtesy. CS pretty much told me they don't offer that (even if they goofed up) and I should have asked for it when I reordered it! and I should have paid extra to expedite something i should have had 3 days ago. first time experience... needless to say its my last time.
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ID
#907614 Review #907614 is a subjective opinion of poster.
Location
Lake Mary, Florida
Service
Rural King Delivery Service
Pros
  • Easy website to navigate
Cons
  • Lack of customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Rural King - Never delivered the entire order

I ordered several items for the first time about a year ago from RK, and by the nature it was delivered, it was obvious they were drop shipping the merchandise from several locations. Only a partial order at first and then more the next week and I was still expecting about 3 other items worth about $25 after spending about $200. I placed a polite call and the young lady handled the call extremely well letting me know the merchandise will be coming. Now, after this same scenario was repeated 3 more times, I was a little frustrated by being on this so called "hamster wheel" and finally made what I thought was my final call. A manager of some sort spoke to me and said I had let too much time lapse sense my initial deliveries, and I said I have called every 3 weeks for about 4 months now. I was then told that there wasn't any history of me calling and I was SOL. Unbelievable in 2013 that any customer service personnel dont' or couldn't notate the acct and they said thx for the business and have a nice day. This company will never ever get a penny from me to the day I die.
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1 comment
Anonymous
#865326

So the day after you die you will be a customer again?!?

ID
#526742 Review #526742 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Rural King Delivery Service
Reason of review
Poor customer service
Loss
$25

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