Product: Rural King Manager Rating: 3 Stars Clear all filters (8 of 99 reviews match)
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Rural King in Dothan, Alabama - Customer service

2.7
Details
Can not get anyone to answer phone 6 attempts, 2 numbers also 2 emails with no response. Want to buy RK36 tractor had questions can't get. The tracktor is top of my list out of 4 brands, but serve??? might kill the deal.
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Review
#1679798 Review #1679798 is a subjective opinion of poster.
Service
Rural King Manager
Pros
  • Undecided
Cons
  • Customer service is very lacking
Reason of review
Poor customer service

Rural King in Marysville, Ohio - I went through their hiring process with a interview.

3.2
Details
They sent in a associate that was unqualified to do an interview .Then 30 day's later they send me a email said thanks no thanks..The store in the backroom area was a horrible mess. I would first have to train the manager.
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Review
#1661949 Review #1661949 is a subjective opinion of poster.
Service
Rural King Manager
3.0
Details
So the conclusion is RURAL KING just doesn't care that they make a customer do their job and only give him back the money they made a mistake on, and an "I'm sorry". The employees are paid to be there, I am not. Why do I have to fix their problems and mistakes on my...
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Review
#1456465 Review #1456465 is a subjective opinion of poster.
Service
Rural King Manager
Cons
  • Customer service stinks
  • How management treat customers
  • No urgency from manager
Reason of review
Poor customer service
Preferred solution
change policy, or respect customer
3.1
Details
Went into Crystal River RK at 6:20pm on Saturday, Nov. 18, 2017, to do our weekly shopping. It's not unusual to not find a cart. You can stroll thru the store and find one; but Saturday we could not. So I went to the front desk and was told that they had only one and...
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Review
#1134520 Review #1134520 is a subjective opinion of poster.
Service
Rural King Manager
Pros
  • Service in spring hill store
Cons
  • Untrained check out
  • Not one employee could tell me an answer
  • Customer service is non existent
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Let the company propose a solution
Tags
  • Farm supplies
2.5
Details
I put in an application for part time in the Gun department, there are ads everywhere in the store. I had my back ground check run, I was told to call on Friday October the 21 to see if it had came in. I called three times was put on hold and no one picked up. I called...
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Review
#943450 Review #943450 is a subjective opinion of poster.
Service
Rural King Manager
Cons
  • Corporate customer service rudeness
  • Lack of empathy from manager
Reason of review
Poor customer service
Preferred solution
Get new managers.
Tags
  • management
2.5
Details
I would not purchase a gun from Rural King. They sold me a rifle describing it as having RF85 treatment. When I got home and discovered it did not have that treatment they refused to do a refund because in their words all sales are final. This was 20 hours after the...
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1 comment
Anonymous
#1141193

Yeah typically when you buy a firearm you should be aloud to hold it and check it out otherwise I would never buy it if I wasn't aloud to inspect it first. If they didn't allow you to inspect it before you walked out of the store with it and they are misrepresenting what they are trying to sell this is bad business practice they might be around now in the short run but they will lose in the long run with this business practice.

Once their is more competition and people begin to realize they can get the same product cheaper elsewhere with better customer service their sales margins will eventually suffer and they won't be in business long if they aren't proactive in correcting their customer service mistakes. You would be surprised the lengths that people are willing to go to in order to get a better deal or get better service elsewhere it will affect them and their not good at business management if they allow a misrepresentation of products to be advertised. In the issue of the firearm they should've not aloud you to leave the store without inspecting it and you signing off on the inspection that it is what you order. In defense of a business there is a liability issue in buying a firearm and then allowing it to be returned to the store for resale due to tamping or use of the product with a malfunction, also most likely even if you didn't shoot it, it would be classified as used and they would most likely not stand to gain enough of a profit margin and actually have a loss by accepting it back and then returning your money it sounds really bad but it is all about liability and profit.

There is only money in the gun business for antique collectors or shop owners, most guns now a days are like cars they're made to function better but the materials they are made with are cheaper therefore they depreciate in value more.

Gander mountain is one store that has a bad practice of attempting to give customers under fair market value for good and excellent condition firearms and then trying to turn around and expect customers to buy them for brand new prices. Hold onto your guns and ammo trust me you'll be glad you did someday.

Aaron L.

Review
#818692 Review #818692 is a subjective opinion of poster.
Service
Rural King Manager
Pros
  • Salesman
  • Store manager
  • Store manger
Cons
  • Corporate customer service rudeness
  • Return policy on a rural king error
  • Corporate customer service
Reason of review
Not as described/ advertised
Loss
$575
Preferred solution
Full refund
Tags
  • Bad corporate policy
  • Mis-represented
2.6
Details
I don't dare use my name cause I will get fired for saying this. The store manager Joy, spies and talks behind the back of her employees. She lets people go smoke but if you don't smoke and are caught not doing something for two or three minutes she gets on you. I know...
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Review
#797205 Review #797205 is a subjective opinion of poster.
Service
Rural King Manager
Pros
  • Most employees
Cons
  • Management
  • Lack of empathy from manager
Reason of review
Bad quality
Tags
  • Employees Mistreatment
3.4
Details
Was in the Effingham, IL store a few times and let me just say the way the store manager treats her cashiers is mind blowing. In all honesty I would never work for someone like her. Two of which their names are Heather and Tommy when I have been in there witnessing it....
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1 comment
Anonymous
#1080952

Curious what was Mgrs name

Review
#742236 Review #742236 is a subjective opinion of poster.
Service
Rural King Manager

Contact Rural King Customer Service

Mailing Address:
Rural King
Corporate Office 4216 Dewitt Ave
Mattoon, Illinois 61938
United States
Phone:
(800) 860-8115
All Rural King Contacts

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