Winchester, Ky. My husband bought a small generator to use at a tournament only to realize it was too small.
He took it back, unopened and with receipt, to EXCHANGE for a larger one only to be rudely told by the customer service lady to "read their signs; no returns on generators". Long story short, he insisted on seeing manager, manager was very helpful (since it had NOT been opened and no fuel was used), but that lady at the customer service desk ran my husband through hoops for an hour. After waiting in line for 30 mins to finalize the transaction, the same RUDE lady told him he had to go to another line.
That was deliberate. My husband loves Rural King, but THAT one has seen its last penny of mine.
Product or Service Mentioned: Rural King Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.