Rural King - Terrible Service

If I could leave 0 stars I would. Ordered Nov 10, priority shipping, told on 15th it shipped on 13th, then told on the 20th it didn't and was going Fed Ex that day. I cancelled the order right then, and was told to reject the package, which I did and a refund would be forthcoming. When I called back on the 30th because I still don't have the refund, was told they had to wait for package to return and issue an RMA. Still no refund from them, but PayPal returned my money after I filed a dispute with them. Every call is a different excuse. NEVER order from this place.
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ID
#1142301 Review #1142301 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
1.5
Details
On Thanksgiving day I ordered via their on line several items so I did not have to stop by the store.4 days later Im told they do not have these items that they still had at the store in stock Monday but not at their advertised price. They then say they will refund...
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ID
#1138942 Review #1138942 is a subjective opinion of poster.
Service
Rural King Shipping Service
Pros
  • Rural king has great prices if in stock
Cons
  • Website and sale items out of stock day of sale
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered

Rural King - THE WORSE CUSTOMER SERVICE EVER!

1.0
Details
I ordered a Bruder Garbage Truck for my grandson's 3rd birthday party. I put in his address in Kansas and when I clicked to pay for the order your site kicked it out because I had forgotten to put in the billing address for my credit card. Okay, Amazon does the same thing. In fact, I've had that happen multiple times on other sites so I clicked back into the order and entered my billing address. What I have never had happen, until now, is that your site changed my grandson's address to my address and the items were put in the mail to me in Colorado. We were on our way to Kansas for the party! Your company refused to pay to change the shipping address to re-route the items to Kansas to get them there in time. I even offered to order another truck to be sent to Kansas so it would make it in time for the party if you would comp the shipping. I have 4 grandsons (I can give the truck to one of them for Christmas). Again, you refused. No compromises here to keep my business. You have totally lost this nana's business. I also own several consignment stores and I will take the opportunity to tell the 100's of moms and grandmas that come in to beware of this company! Shame on you Rural King!
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ID
#1088368 Review #1088368 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Customer service - very rude
  • Customer service stinks
Reason of review
Poor customer service
Loss
$76
Preferred solution
There's no solution now. You guys are jerks!
1.0
Details
I never leave reviews for companies, but I felt compelled to after the bad experience I had with Rural King. I ordered several LDR pipes on July 9, 2017... after patiently waiting for over a month for my order to come (and having emailed and called along the way only...
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ID
#1087817 Review #1087817 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Poor customer service

Rural King - Unhappy

Purchased an item online five days ago. Spoke to someone two days ago and we assured the item would ship by today.....today I received an email that it was backordered until June 21. It should not have taken this long to find out it was unavailable. I wasted a week and now have to go find a different item that I can get timely. First and last time I ever ordered from then
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ID
#1067820 Review #1067820 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - DO NOT BUY FROM THIS COMPANY

1.0
Details
Purchased a product that was not represented well and returned in original package. Was charged 20% restocking fee + the original shipping charge (which was no-charge to me) + shipping charge back to them. A TOTAL OF $95 WAS CHARGED BACK TO ME FROM A $207 ORIGINAL INVOICE. WHAT???????? THAT'S ALMOST 50%. WHAT A RACKET THEY HAVE. CUSTOMER SERVICE WAS EXTREMELY RUDE AND EXPLAINDED TO ME IT WAS THEIR WAY OR THE HIGHWAY AND ENDED THE CONVERSATION. I understand there is sometimes a re-stocking charge but 20%? And then charge me their original shipping the product to me, plus I pay the return shipping charge also. DO NOT BUY FROM THIS COMPANY. I WILL NEVER BUY AGAIN FROM THEM.
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ID
#1051179 Review #1051179 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Customer service - very rude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$95
Preferred solution
Price reduction

Rural King Shipping Service Review

2.5
Details
I saved up 399 dollars to buy a 2 man fishing boat...but when i went to order it, they wanted 402 just to ship it...thats 801 for this boat walmart has for 535...how can they advertise 399 and charge 403 for shipping? Thats bad businesz
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ID
#1006300 Review #1006300 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Pricing issue
1.5
Details
I made the mistake of ordering an item from the Rural King website. The first (minor) annoyance was that their Store Pickup program does not include the Rural King retail store nearest me. Looking at the list on their website I found that the do offer Store Pickup at a...
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ID
#979429 Review #979429 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Complete lack of customer service
Reason of review
Poor customer service
Loss
$34
Preferred solution
Deliver product or service ordered

Rural King - Shipping Service Review

I was at the Macon County Illinois Rural King for their Black Friday sale November 2016. I purchased an 11kw Generac standby generator and paid cash for it, plus an additional 159.00 for the shipping. At the time of writing this review December 19, 2016 I have still at this time have not received my purchase nor have I received a call from Rural King stating why I have not received it. I am with the understanding that Generac ships put orders within one to three days of receiving orders. This is the second Generac generator I have purchased the first was from a competitor of Rural King that generator arrived within a week.
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ID
#976248 Review #976248 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue