1.0
Details
I never leave reviews for companies, but I felt compelled to after the bad experience I had with Rural King. I ordered several LDR pipes on July 9, 2017... after patiently waiting for over a month for my order to come (and having emailed and called along the way only...
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ID
#1087817 Review #1087817 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Poor customer service

Rural King - Unhappy

Purchased an item online five days ago. Spoke to someone two days ago and we assured the item would ship by today.....today I received an email that it was backordered until June 21. It should not have taken this long to find out it was unavailable. I wasted a week and now have to go find a different item that I can get timely. First and last time I ever ordered from then
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ID
#1067820 Review #1067820 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - DO NOT BUY FROM THIS COMPANY

1.0
Details
Purchased a product that was not represented well and returned in original package. Was charged 20% restocking fee + the original shipping charge (which was no-charge to me) + shipping charge back to them. A TOTAL OF $95 WAS CHARGED BACK TO ME FROM A $207 ORIGINAL INVOICE. WHAT???????? THAT'S ALMOST 50%. WHAT A RACKET THEY HAVE. CUSTOMER SERVICE WAS EXTREMELY RUDE AND EXPLAINDED TO ME IT WAS THEIR WAY OR THE HIGHWAY AND ENDED THE CONVERSATION. I understand there is sometimes a re-stocking charge but 20%? And then charge me their original shipping the product to me, plus I pay the return shipping charge also. DO NOT BUY FROM THIS COMPANY. I WILL NEVER BUY AGAIN FROM THEM.
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ID
#1051179 Review #1051179 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Customer service - very rude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$95
Preferred solution
Price reduction

Rural King Shipping Service Review

2.5
Details
I saved up 399 dollars to buy a 2 man fishing boat...but when i went to order it, they wanted 402 just to ship it...thats 801 for this boat walmart has for 535...how can they advertise 399 and charge 403 for shipping? Thats bad businesz
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ID
#1006300 Review #1006300 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Pricing issue
1.5
Details
I made the mistake of ordering an item from the Rural King website. The first (minor) annoyance was that their Store Pickup program does not include the Rural King retail store nearest me. Looking at the list on their website I found that the do offer Store Pickup at a...
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ID
#979429 Review #979429 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Complete lack of customer service
Reason of review
Poor customer service
Loss
$34
Preferred solution
Deliver product or service ordered

Rural King - Shipping Service Review

I was at the Macon County Illinois Rural King for their Black Friday sale November 2016. I purchased an 11kw Generac standby generator and paid cash for it, plus an additional 159.00 for the shipping. At the time of writing this review December 19, 2016 I have still at this time have not received my purchase nor have I received a call from Rural King stating why I have not received it. I am with the understanding that Generac ships put orders within one to three days of receiving orders. This is the second Generac generator I have purchased the first was from a competitor of Rural King that generator arrived within a week.
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ID
#976248 Review #976248 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue