Rural King - Paid For An Online Order Received Nothing

2.5
Details
I ordered a shotgun from RKguns on September 23rd 2018 and had it delivered to the the Crystal River, Florida store. It arrived at the store on October 2nd. I went there the same day, filled out the paperwork and left the store. I waited for them to call me to go pick it up. When they didn't after eight days, I called them. Spoke the sporting goods department who said that he couldn't find the paperwork or the shotgun. So now I have to go through the trouble of disputing the charge which takes two months while in the meantime Rural King gets to hold my money. I wish that I had checked the reviews before I bothered ordering from them.
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ID
#1378345 Review #1378345 is a subjective opinion of poster.
Location
Crystal River, Florida
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Online purchase...missing hardware

2.4
Details
Purchased wheelbarrow online...it arrived with no hardware or axle .. Customer Service NO HELP WHATSOEVER ! HAD PURCHASE HARDWARE AND MATERIALS FOR A AXLE AT LOWES...COST $29.97 EXTRA JUST ASSEMBLE Ronald P. Mangeot KNR SERVICES,LLC 502-529-9156
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ID
#1286862 Review #1286862 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - "In stock"apparently doesnt mean in stock

I think a major issue is they charge ur card the day it starts processing to check ur card making u think it will ship quicker than it does. I placed an order on the 13th for an "in stock" item. After 8 days i called. They said its 7-10 days so i wait til the 10th day( friday) they argued it hadnt been 10 days and said it would be after the holiday weekend. I called back on tuesday and was told they were waiting on a shipment of them..wait i thought it was in stock. I ask when it will come in they say i dont know. Send an email. No reply. Called back on day 14 and demanded answers to find out they can no longer get the " in stock" gun.. they did offer me a deal on another gun that is spose to ship out 2mar..but it isnt the one i wanted or the one i was waiting on. Once again.
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ID
#1268996 Review #1268996 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Unethical

2.5
Details
I ordered a part via their website on a Friday morning, and by the following Tuesday it still had not shipped. I had called and emailed to cancel my order, but they refused to cancel it, even though it wasn’t shipping until 2 days later (on Thursday). This is so wrong, and terrible customer service. So now, I have to pay for delivery both ways, and a 20% restocking fee. Never again!!!
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ID
#1262711 Review #1262711 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Worst place to buy anything.

1.0
Details
Bought multiple items from the online store. That was back on February 3, almost 2 months later, and thd order is still processing. However, they are nice enough to charge your credit card immediately.
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ID
#1221611 Review #1221611 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Very poor customer service

RK guns does not seem to be interested in customer service excellence. They have very weak response times nor have they responded to any of my emails. They're add ads to not mention say 7 to 10 business days and shipping which in this consumer-driven world is terrible
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ID
#1191312 Review #1191312 is a subjective opinion of poster.
Location
Farmington, Missouri
Service
Rural King Shipping Service
Reason of review
Poor customer service

Rural King - Ordered a gun

Seems like the reviews are bad , looking every day still says processing , dont want to give bad reviews, but !
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ID
#1190637 Review #1190637 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - I ordered 22 cal. magazine online

After 4 days of waiting for a shipment e-mail, I called to ask why. I was told RK doesn't ship out goods for at least 7 to 10 days after ordered. I was not aware of this snail-pace service. ???? ??? {{Redacted}} why in *** do I have to write at least 100 words? ? ?? ??? ?? ??? ?? ??? ?? ??? ??? ?? Slow service is still Slow!!!
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ID
#1190408 Review #1190408 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Poor service

Placed my order 2/01/2018 it took 10 days to ship the gun,now the gun has been sitting in store for 2 days still has not been processed.Keep waiting.Never again.
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ID
#1189235 Review #1189235 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
1.0
Details
I order a gun from Rural king online on Dec 14 supposed to be a Christmas gift 2 weeks after didnt get the gone i only got a confirmation email for making the purchase. I called their 1 800 number and everytime i get hang up and finally able to get a hold of someone...
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ID
#1172591 Review #1172591 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - 5 weeks and still waiting for on-line item

12/10/17 - I ordered 2 sets of LED string lights on-line. no email confirmation (but $106 payment was processed) 12/18/17 - I sent email to Customer Service - no response 12/31/17 - I received satisfaction survey (even though no item) 1/4/18 - I waited 47 minutes on-hold only to be told that they were unable to provide shipping status (the item was between warehouses) and that there was a shipping backlog - unsure when it will be shipped but that someone would email me when shipped 1/18/18 - still no delivery and no email... hmmmmm I am a very unhappy customer at this point... I would like to know how to cancel my order and how to obtain a full refund since the item will never be shipped to me. Donna Frager - Oxford, Ohio Order # 100928010
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ID
#1171773 Review #1171773 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Slowest process and delivery ever
Reason of review
Problem with delivery
Loss
$106
Preferred solution
Deliver product or service ordered

Rural King - Order was not shipped 8 days after

I ordered a car battery that should have been shipped within 2 days according to their own website. 8days later when I inquiered about it I received a follow up call saying it would probably ship within a week.
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ID
#1169653 Review #1169653 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Horrible customer service

4.2
Details
Ordered 5 chainsaws. Never received shipping information. Was later told almost 2 weeks later that they do not ship to the location even though it was an option and even after I spoke to someone in shipping before I made the purchase. Received an email after I spoke to a rude customer service rep that they don’t ship there and the order was canceled. Never got the option to provide a different shipping address. Just cancelled and still waiting for my refund. I would have ordered 20 by now if they could have met a minimum requirement of doing there job. Horrible experience trying to get chainsaws that are desperately needed in a disaster Area. Be careful with trying to do business with this company.
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ID
#1168294 Review #1168294 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
1.0
Details
Update by user Jan 12, 2018

Number provided by PC got me in contact with RKguns customer service, who informed me their phone system has been acting up and disconnecting calls. They further informed that the 3-5 days time that I thought was the time it would take for me to receive my item is the...

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ID
#1167792 Review #1167792 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Customer service is non existent
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution

Rural King - Horrible Customer Service

1.0
Details
I ordered a welder. After 7 days of not hearing anything, (Not even a confirmation email), I called their customer service. After being on hold for 43 minutes I finally spoke to someone. They told me that, due to a computer glitch, my order had not gone through. They assured me it was taken care of and I would get a confirmation soon. 3 days later, still no word. I called again. 36 minute hold this time only to be told that it took time to process the order. 10 days?! I cancelled the order and bought a welder at a local store. I will never shop at Rural King again.
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ID
#1167704 Review #1167704 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue