Rural King - Unethical

2.5
Details
I ordered a part via their website on a Friday morning, and by the following Tuesday it still had not shipped. I had called and emailed to cancel my order, but they refused to cancel it, even though it wasn’t shipping until 2 days later (on Thursday). This is so wrong, and terrible customer service. So now, I have to pay for delivery both ways, and a 20% restocking fee. Never again!!!
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ID
#1262711 Review #1262711 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Worst place to buy anything.

1.0
Details
Bought multiple items from the online store. That was back on February 3, almost 2 months later, and thd order is still processing. However, they are nice enough to charge your credit card immediately.
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ID
#1221611 Review #1221611 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Very poor customer service

RK guns does not seem to be interested in customer service excellence. They have very weak response times nor have they responded to any of my emails. They're add ads to not mention say 7 to 10 business days and shipping which in this consumer-driven world is terrible
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ID
#1191312 Review #1191312 is a subjective opinion of poster.
Location
Farmington, Missouri
Service
Rural King Shipping Service
Reason of review
Poor customer service

Rural King - Ordered a gun

Seems like the reviews are bad , looking every day still says processing , dont want to give bad reviews, but !
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ID
#1190637 Review #1190637 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - I ordered 22 cal. magazine online

After 4 days of waiting for a shipment e-mail, I called to ask why. I was told RK doesn't ship out goods for at least 7 to 10 days after ordered. I was not aware of this snail-pace service. ???? ??? {{Redacted}} why in *** do I have to write at least 100 words? ? ?? ??? ?? ??? ?? ??? ?? ??? ??? ?? Slow service is still Slow!!!
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ID
#1190408 Review #1190408 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Poor service

Placed my order 2/01/2018 it took 10 days to ship the gun,now the gun has been sitting in store for 2 days still has not been processed.Keep waiting.Never again.
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ID
#1189235 Review #1189235 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
1.0
Details
I order a gun from Rural king online on Dec 14 supposed to be a Christmas gift 2 weeks after didnt get the gone i only got a confirmation email for making the purchase. I called their 1 800 number and everytime i get hang up and finally able to get a hold of someone...
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ID
#1172591 Review #1172591 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
12/10/17 - I ordered 2 sets of LED string lights on-line. no email confirmation (but $106 payment was processed) 12/18/17 - I sent email to Customer Service - no response 12/31/17 - I received satisfaction survey (even though no item) 1/4/18 - I waited 47 minutes...
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ID
#1171773 Review #1171773 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Slowest process and delivery ever
Reason of review
Problem with delivery
Loss
$106
Preferred solution
Deliver product or service ordered

Rural King - Order was not shipped 8 days after

I ordered a car battery that should have been shipped within 2 days according to their own website. 8days later when I inquiered about it I received a follow up call saying it would probably ship within a week.
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ID
#1169653 Review #1169653 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
4.2
Details
Ordered 5 chainsaws.Never received shipping information. Was later told almost 2 weeks later that they do not ship to the location even though it was an option and even after I spoke to someone in shipping before I made the purchase. Received an email after I spoke to...
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ID
#1168294 Review #1168294 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
1.0
Details

Update by user Jan 12, 2018

Number provided by PC got me in contact with RKguns customer service, who informed me their phone system has been acting up and disconnecting calls. They further informed that the 3-5 days time that I thought was the time it would take for me to receive my item is the...

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ID
#1167792 Review #1167792 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Customer service is non existent
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
1.0
Details
I ordered a welder. After 7 days of not hearing anything, (Not even a confirmation email), I called their customer service. After being on hold for 43 minutes I finally spoke to someone. They told me that, due to a computer glitch, my order had not gone through. They...
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ID
#1167704 Review #1167704 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
1.0
Details
I placed an order for a pair of Tony Lama boots as a Christmas gift on December 11, 2017 which were in stock and said to ship in 5-7 business days. My order was nearly $200 and the money was withdrawn from my account immediately after placing the order. I was supposed...
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ID
#1164819 Review #1164819 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
2.3
Details
Buying guns there sucks.This is the second gun I bought on line and it takes an average of 15 to 30 days to receive your gun.I was sucked in buy the prices being about 30 dollars lower then anywhere else but honestly I should of spent the 30 dollars and got a gun 15...
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1 comment
Anonymous
#1411375

Just curious why you bought a second gun there if you had trouble the first time? I have bought 2 guns from RK without a hitch so far. I have not had to deal with customer service but in my opinion the people behind the counter were pretty decent.

ID
#1158919 Review #1158919 is a subjective opinion of poster.
Location
Hamilton, Ohio
Service
Rural King Shipping Service
Pros
  • Prices
Cons
  • Customer service and delivery
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Rural King - Most Horrible Online Shopping Experience Ever

Placed an order (Christmas present) on December 9 for an "In Stock" item that stated would be shipped in 2-3 business days. After not receiving a shipment confirmation, I started calling to see the status. Spent literally hours on hold trying to see when it would be shipped out. I was promised everything you can imagine including next day shipment so it would arrive by Christmas. I was told something different every time I talked to someone including that they had been really busy. I responded that that's what happens to companies during the holidays. They get busy. Finally, on December 28, after threatening to speak to management, I was told the item was no longer in stock and would need to be cancelled. If they had told me this early on, several days before, I could have purchased from a different, credible, honest, reliable company. Never place an order with this company. Their customer service is horrible. If you can't fulfill your online orders, you don't need to offer the service. Simple as that!
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ID
#1158762 Review #1158762 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue