Rural King - Terrible customer service

Ordered a cat shelter that had shops out in 1 to 2 days. It has been almost two weeks . I finally talked to customer service last week and said it would be this week. I called again and it had not been shopped so I just went ahead and canceled the order.
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ID
#1157910 Review #1157910 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Never Ordering From Rural King

1.0
Details
I ordered two items on a Thanksgiving day 2017. I thought that would be plenty of time to get these items before Christmas. BIG FAT NOPE. I have emailed, I have called. I got no response. It’s been a month! Christmas has come and gone. I’m not happy that I’m out $65.00! I plan on staying after these ***. Next time, I’m shopping and TSC. At least they’re reliable.
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ID
#1157150 Review #1157150 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - No ship

3.5
Details
i ordered a trail camera said would ship in 1/2 day. two weeks later i still do not have my camera. i have sent more that 3 emails to costumer service and no reply, when i contacted them by phone after 1 hour wait on phone they said the item was being tracked and they would email warehouse for more info on shipment. it is 4 day later and i have not gotten a reply from customer service rep. so if u see it in the store buy it. my experience with there internet service is horrible and customer service does not reply to any mail or phone reply's.
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ID
#1156597 Review #1156597 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
Loss
$40
Preferred solution
Let the company propose a solution

Rural King - Never received flag pole

Ordered on Dec. 2 contacted store twice said its on its way never arrived for Xmas. So i will never recommend Rural King
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ID
#1155251 Review #1155251 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Rip off

Ordered something on 11/29/17 paid with pay pal never received the item contacted them thru email no response called 2 hr wait. They still have my money
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ID
#1154132 Review #1154132 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
I placed an order on 11/29/17 and was charged for the order. It is now 12/22/17 and I have not received the order. After numerous attempts to contact Rural King I have not received one response. Trying to call customer service results in an hour long wait that no one...
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ID
#1153909 Review #1153909 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
3.4
Details
I placed a order on 12/4/17 it is a christmas present for my daughter and after 5 phone calls to the company and everytime waiting atleast 40 mins to talk to someone they all say the same well we will call the warehouse if its still processing call us back.Everytime...
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ID
#1152334 Review #1152334 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - HORRIBLE SERVICE ! SHOP ELSEWHERE !

1.0
Details
Order placed Dec 8, 2017; 4 days later told "should" ship this WEEK (AFTER holding on phone for 34 MINUTES--my fault) ! Sent 2 emails re awful service and unsecure/hacked website info days ago and STILL NO REPLY. COMPANY CEO NEEDS TO GO ! WORST SERVICE EVER ! You people should be trained by AMAZON, MENARD'S and LL BEAN. No excuse for such terrible service, especially this time of year. It's obvious this company is very poorly run by incompetent, uncommitted people who have insulated themselves with unresponsive phone recordings and a web site with phantom e-mail service. FAKE NEWS also on web site about how rural king highly compares to other companies You people are a joke.
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ID
#1146639 Review #1146639 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King - YOU BETTER LIKE WAITING!!

Ordered pistol Nov. 24. Called Dec. 4th - agent said it's in stock, you sent in FFL info and we have it on file, there's no reason it shouldn't have shipped, I'll get a supervisor on it right away. Called a couple of days later. Adam told me they have 7-10 BUSINESS days before they HAVE to ship even though it's in stock, and this is only 8 BUSINESS days. It's now Dec 11th - a total of 17 calendar days for a product they have in stock and I'm still waiting! Called 3 times today and the recording said my wait time would be 25-35 minutes. HORRIBLE SHIPPING FULFILLMENT AND CUSTOMER SERVICE!! DO NOT BUY FROM RK GUNS, there are too many reputable sellers online that give great service like CDNN Sports, Gun Buyer, Palmetto State Armory and many more!!
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ID
#1146334 Review #1146334 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
2.3
Details
this was a black Friday deal . Buy gun on bf and get 100 off from browning .WELLLL she told me it would take at least 10 days to process and more to ship and with mail running slow .I would not get in time and so I cancelled order 9.99 to ship hmmm .Grab a gun 7.99 and...
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ID
#1145509 Review #1145509 is a subjective opinion of poster.
Service
Rural King Shipping Service
Pros
  • It showed in stock
Cons
  • Will never use them again
  • This experience
  • Slowest process and delivery ever
Reason of review
Order processing issue
Loss
$100
Preferred solution
Let the company propose a solution

Rural King - Weeks to ship, shipped after canceling!

2.6
Details
After waiting five weeks for my shooting bench to ship I emailed a query about when? They answered they didn’t have in stock at warehouse and had to ship from one of stores! After three more weeks I told them one more week or cancel order. After another week I canceled order. They answered neither of these emails then shipped another week after I canceled. Box came today. Looked like it came through Vietnam war and Desert Storm! Amazingly bench was okay. I feel like reversing the charge on them but i’ll Keep the bench. Rest assured I will never deal with this inept outfit again. No shipping dept., no customer service, no thank you!!!
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ID
#1144851 Review #1144851 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Shipping time and customer service
Reason of review
Poor customer service

Rural King - Shipping sucks...

Customer service sucks. Shipping REALLY sucks. How does it take 2+ weeks to ship an item in the US? I've gotten packages from China quicker than that! Customer Service says the facility is 'really backed up' and can't even respond to their emails??? Can't even give me a time frame when a 200 dollar item will be delivered! That's is unacceptable! I cancelled my order with them and am awaiting a refund, which I should receive in 3-5 days...or so they say. However, they've made me jump through so many hoops that I am worried I won't get my money back. Will NOT be giving them any more of my business. They should update their website on the shipping times because that's just not right. I ordered from them online because I thought it would be easier and more convenient. I'm especially pissed because I ordered this as a Christmas present in November because I thought it was plenty of time to receive the item! I was completely wrong!
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ID
#1144663 Review #1144663 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Terrible Service

If I could leave 0 stars I would. Ordered Nov 10, priority shipping, told on 15th it shipped on 13th, then told on the 20th it didn't and was going Fed Ex that day. I cancelled the order right then, and was told to reject the package, which I did and a refund would be forthcoming. When I called back on the 30th because I still don't have the refund, was told they had to wait for package to return and issue an RMA. Still no refund from them, but PayPal returned my money after I filed a dispute with them. Every call is a different excuse. NEVER order from this place.
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ID
#1142301 Review #1142301 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
1.5
Details
On Thanksgiving day I ordered via their on line several items so I did not have to stop by the store.4 days later Im told they do not have these items that they still had at the store in stock Monday but not at their advertised price. They then say they will refund...
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ID
#1138942 Review #1138942 is a subjective opinion of poster.
Service
Rural King Shipping Service
Pros
  • Rural king has great prices if in stock
Cons
  • Website and sale items out of stock day of sale
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered

Rural King - THE WORSE CUSTOMER SERVICE EVER!

1.0
Details
I ordered a Bruder Garbage Truck for my grandson's 3rd birthday party. I put in his address in Kansas and when I clicked to pay for the order your site kicked it out because I had forgotten to put in the billing address for my credit card. Okay, Amazon does the same thing. In fact, I've had that happen multiple times on other sites so I clicked back into the order and entered my billing address. What I have never had happen, until now, is that your site changed my grandson's address to my address and the items were put in the mail to me in Colorado. We were on our way to Kansas for the party! Your company refused to pay to change the shipping address to re-route the items to Kansas to get them there in time. I even offered to order another truck to be sent to Kansas so it would make it in time for the party if you would comp the shipping. I have 4 grandsons (I can give the truck to one of them for Christmas). Again, you refused. No compromises here to keep my business. You have totally lost this nana's business. I also own several consignment stores and I will take the opportunity to tell the 100's of moms and grandmas that come in to beware of this company! Shame on you Rural King!
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ID
#1088368 Review #1088368 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Customer service - very rude
  • Customer service stinks
Reason of review
Poor customer service
Loss
$76
Preferred solution
There's no solution now. You guys are jerks!