Losing great managers. What has happened in the last 5-8 years at Rural King?
The store managers/ assistant managers don't know farm store products, ag chemicals, or hardware department? In the 1980-2010, our family business (10,000 acres) only spent our family farm business dollars in their central IL and IN stores . I have shopping at the Champaign, Mattoon, Paris, Terre Haute, and Vincennes RK stores for decades.... Sadly we dropped our charge account with them 2012, have dealing with clueless store managers, my son, Andrew, told us Walmart staff starting taking over the home office and store managers positions....
He is 30, and graduated from U of I, and said, " The son was born with a silver spoon in his mouth, and wouldn't be qualified if his family didn't own the company ".
We haven't shopped there in 12 months..... Guess what Big R, TSC, and other local farm stores have enjoyed our farm dollars!!
Reason of review: Poor customer service.