Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Almost a year ago, bought a very expensive tool chest cart (over $500.00). After it was loaded on my trailer, by a store employee, i discovered the bottom drawer was damaged.

Manager notified, pictures taken, i was offered $50 gift certificate which i declined. I wanted the bottom drawer replaced. I have called manager numerous times, been to the store numerous times , and even called the company myself. STILL, not replaced.

This is beyond rediculous!!!

This needs to be replaced. I spend alot of $ at Rural King and i'm in disbelief that the owner allows this.

Product or Service Mentioned: Rural King Tool Chest Part Replacement.

Reason of review: Order processing issue.

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