State: West Virginia Clear all filters (12 of 689 reviews match)
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Rural King in Charleston, West Virginia - I was going to buy a $1600 trailer Saturday at 6:00PM i was told to come back monday so they could call the bank to make sure the check was good I'll never buy anything there again and will tell every

1.0
Details
I was going to buy a $1600 trailer saturday at 6:00PM was told to come back monday so they could call the bank to see if its good i thank ill never buy anything there again
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Review
#1514181 Review #1514181 is a subjective opinion of poster.
Reason of review
Poor customer service
3.1
Details
On March 21, 2019 I went to customer service with 2 lawnmower batteries in my possession. A new 1that I had purchased a few weeks before that would not work. And the Old core that I didn't bring with me when I first bought the new battery. I told employer I wanted to...
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2 comments
LikeLabradorRetriever483
#1689046

The battery you returned and the new battery would be an even swap if it's a matter of two or three weeks. There wouldn't be a core credit for the first battery since you didn't have a core with you.

Any credit for a core should be applied to the second battery and noted on the receipt for that battery. There is no "money due".

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Review
#1498056 Review #1498056 is a subjective opinion of poster.
Reason of review
Employees in management that cant do there job
Preferred solution
Let the company propose a solution
on November 19 I put the Ruger AR 556 rifle in my cart for 469.00 and tried to complete my order. The site would not let me complete my order. I called the 800 number and set on hold for 30 minutes and hung up. A day or so later I got email saying I left something in...
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Review
#1421271 Review #1421271 is a subjective opinion of poster.
Cons
  • Your telephone system and customer service
Reason of review
Order processing issue

Rural King in Parkersburg, West Virginia - Sold rabbits haven’t received payment

5.0
Details
Couldnt get ahold of anyone
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Review
#1264000 Review #1264000 is a subjective opinion of poster.
3.1
Details
I have been trying for over 3 months to get my UTV that was purchased there less than a year ago worked on. Several things have happened to it in the few months I have had it. I have contacted our local store several times and am told to keep checking back because they...
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Review
#1201231 Review #1201231 is a subjective opinion of poster.
Cons
  • Service department
  • No urgency from manager
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Mis-represented

Rural King - Csm Alissa in cross lanes wv is so rude and disrespectful

4.6
Details
She had an additude to me
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Review
#1160151 Review #1160151 is a subjective opinion of poster.
Reason of review
Poor customer service
2.2
Details
Bought from them a couple times, will not buy there again. Here's why. Chainsaw--went in looking for a 24" bar chainsaw, didn't have one, sold out. Employee offered to put a 24 on a 20 and sell for same price, (the 24 was discounted for grand opening) He said it would...
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Review
#1111535 Review #1111535 is a subjective opinion of poster.
Product
Cons
  • Very rude
  • Poor local management skills
  • How they handle complaints
Reason of review
Not as described/ advertised
Loss
$180
Preferred solution
Let the company propose a solution
Tags
  • Rural King Bad Service

Rural King in Winfield, West Virginia - Clowns!

1.0
Details
Rural King will not accept a state issued conceal carry permit for a background check! Then refuses to sell ammo while purchasing a handgun!!!! I will be calling the ATF! RK needs more trained and professional employees not Tattooed has been!!!!! Rural King needs to abide by state laws and not make up their own rules. One person says one thing and another says another! Rude and incompetent! So, after all that I went to Gander Mountain. I paid more BUT no BS. I know cross lanes is a new store, they need more training before dealing with the public. I made one visit and that was one too many! I will never go back.
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Review
#948991 Review #948991 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
3.3
Details
The Rural King in Gallipolis Ohio is a good store.......BUT, if this place is gonna sell guns, then they need to learn the friggen gun laws. I filled out all of the paperwork and was ready to purchase a shotgun at a good price, when the manager says he can't sell it to...
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2 comments
Anonymous
#1129372

Actually it is considered a pistol because there is no way of putting it on your shoulder .

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Review
#807163 Review #807163 is a subjective opinion of poster.

Contact Rural King Customer Service

Mailing Address:
Rural King
Corporate Office 4216 Dewitt Ave
Mattoon, Illinois 61938
United States
Phone:
(800) 860-8115
All Rural King Contacts
They hoire kids straight out of high school that have no knowledge of policies and don't warn them when there job is in jeopardy then fire them after the fact. Gallipoli's, Ohio does that. The store manager is a ***!
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1 comment
Anonymous
#1093918

I agree with you 100% the store management is a ***** most of them are rejects from other companies that couldn't do their job before so rural king hires them and they are still failing !!!! you shouldn't expect the management to explain the company policy to the new hires when most of them don't know it theirself , most of the management just runs a-muck in the stores and they do whatever they want and play favorites and there is very little or none accountability on the management side of things when something goes wrong , the best thing you can do is tell your friends and they can tell their friends and so -on to not work for rural king and don't buy anything from them period !!!!

Review
#765477 Review #765477 is a subjective opinion of poster.
Reason of review
Poor customer service