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Rural King - Poor Customer Service

3.3
Details
I have been trying for over 3 months to get my UTV that was purchased there less than a year ago worked on. Several things have happened to it in the few months I have had it. I have contacted our local store several times and am told to keep checking back because they don't have a service tech there to work on them. I was finally referred to a different Rural King location which is about 40 miles from where I live. Called them to make sure they can work on it and their manager stated that they are a small location and tried to refer me to a Hisun dealer who wants to charge for the repairs.....WHILE THE MACHINE IS UNDER WARRANTY!!!! I have contacted RK Corp office with no help. This company is worse than I expected.
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ID
#1201231 Review #1201231 is a subjective opinion of poster.
Location
Cross Lanes, West Virginia
Product
Hisun Motors Utility Vehicle
Cons
  • Service department
  • No urgency from manager
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Rural King - Csm Alissa in cross lanes wv is so rude and disrespectful

4.5
Details
She had an additude to me
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ID
#1160151 Review #1160151 is a subjective opinion of poster.
Location
Cross Lanes, West Virginia
Service
Rural King Customer Care
Reason of review
Poor customer service

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Rural King Products and Services Reviews

Product or Service Reviews
Facility  1.0 2
Shipping Service  2.5 53
Store Facility  3.4 4
Rebate  3.9 28
Manager  2.5 101

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Is there a way I can order just lids for a water bottle SKU number219190040 ??

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